Logout (Appears to be stuck)

Discussion in 'Parallels Toolbox for Mac' started by LukeF2, Mar 2, 2026.

  1. LukeF2

    LukeF2 Bit poster

    Messages:
    2
    Hello, I am trying to logout of Parallels Toolbox because I logged into the wrong account but every time I click on my email with the down arrow it does nothing and it doesn't seem that there is any other way to log out, I even tried uninstalling. I am on a M1 Max Macbook pro thanks.
     
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    442
    Hello @LukeF2
    We have made some changes.
    Kindly check again.
    Thanks!
     
  3. JohanB2

    JohanB2 Bit poster

    Messages:
    3
    Hi,

    I have the same problem Just reinstalled the latest version of Parallels Toolbox (7.1.0 (5405)), but when i click my account mailadres in "Accountws & Licenses" nothing happens.

    Regards, Johan
     
  4. JohanB2

    JohanB2 Bit poster

    Messages:
    3
    Hi Parallels, would yo be so kind as to point to a solution? I entered a wrong mailadres and now toolbox is unusable for me. I can't log out in any way.
    Tried removing the app, and all stuff in libraries/containers, but it keeps remembering the wrong mailadres.
    The pull down arrow next to the mailadres does not work in Safari.
    Regards, Johan
     
  5. WesleyT4

    WesleyT4 Bit poster

    Messages:
    2
    I'm having the same issue. Unable to change accounts in "Account & License". I'm on MacBook Air M5.
     
  6. WesleyT4

    WesleyT4 Bit poster

    Messages:
    2
    I'm having the same issue. Unable to change accounts in "Account & License". I'm on MacBook Air M5.
     
  7. Keshav Dosieah

    Keshav Dosieah Staff Member

    Messages:
    53
    Hello All,
    Thank you for your post and comments.
    Please note that our team is aware of this issue and are still investigating.
    We apologize for the inconvenience.
    Regards,
    Parallels Team
     

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