Cannot cancel auto-renewal subscription

Discussion in 'Licensing and Activation' started by Aaron26, Feb 17, 2026 at 6:48 AM.

  1. Aaron26

    Aaron26 Bit poster

    Messages:
    4
    I have signed into my account, there is no products for me to cancel and the "link" to "You can make any changes to your subscription" only lets you change the credit card and not cancel. Please cancel and remove my card from file. Direct message me for additional information.
     
  2. Grimm

    Grimm

    Messages:
    1
    I have exactly the same problem...
     
  3. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    409
    Hello @Aaron26
    Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
    https://kb.parallels.com/6571
    Once submitted, a support representative will be happy to assist you further with your request.
    If you have any difficulties in creating a support ticket, please let us know.
    Thank you.
     
  4. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    409
    Hello @Grimm
    Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
    https://kb.parallels.com/6571
    Once submitted, a support representative will be happy to assist you further with your request.
    If you have any difficulties in creating a support ticket, please let us know.
    Thank you.
     
    Last edited: Feb 20, 2026 at 6:16 AM
  5. Aaron26

    Aaron26 Bit poster

    Messages:
    4
    When you say "submit a ticket", I can't submit a ticket because there is no products to click. Are you referring to sending you a message on Facebook or Twitter?
     
  6. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    409
    Hi @Aaron26
    Kindly check your personal message.
    Thanks!
     

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