Request to Deactivate Existing Device from My Account

Discussion in 'Licensing and Activation' started by BrianK31, Feb 20, 2026 at 2:02 AM.

  1. BrianK31

    BrianK31 Bit poster

    Messages:
    4
    Hello,

    I recently migrated from my old MacBook (running Parallels Desktop 19) to a new MacBook.

    Before selling my old MacBook, I signed out of Parallels and deleted the application. However, when I try to log in on my new MacBook, it says that my license is still being used on another computer.

    Since the old MacBook has already been sold, I no longer have access to it.

    Could you please deactivate all devices currently associated with my account so that I can activate Parallels on my new MacBook?
     
    BrianK31, Feb 20, 2026 at 2:02 AM
    #1
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    409
    Hello @BrianK31
    We have made some changes on our side.
    Please try to activate your license again.
    Regards,
     
    Trishna Oobeyram, Feb 20, 2026 at 5:52 AM
    #2

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