Refund Request

Discussion in 'Parallels Toolbox for Mac' started by 홍은기, Jan 1, 2026.

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  1. 홍은기

    홍은기

    Messages:
    1
    The renewal payment did not go through at first and was processed later, resulting in a duplicate charge. I would like to request a refund.
    The order number is 526817796.
     
  2. ImraanN

    ImraanN Staff Member

    Messages:
    11
    Hello,
    Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
    https://kb.parallels.com/6571
    Once submitted, a support representative will be happy to assist you further with the refund process.
    Thank you.
     

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