License Activation Problem - Permanent License Recognized as Upgrade Key After Switching to New Mac

Discussion in 'Licensing and Activation' started by RomanB12, May 26, 2025.

  1. RomanB12

    RomanB12 Bit poster

    Messages:
    2
    Hello,
    I purchased a permanent license for Parallels Desktop and only have one license key.
    When I try to activate it on my new Mac, I receive this message:
    "This is an upgrade key. Please confirm it with a key from a previous version."
    However, I have never owned a previous version of Parallels. This is the only key I have ever purchased.
    Previously, I used Parallels on a Mac with an M1 chip. I recently sold that computer and purchased a new Mac with an M4 chip. Now I want to install and activate Parallels Desktop on this new device.
    Please help me resolve this issue and activate my permanent license on the new Mac.
    Thank you in advance for your support.
    Best regards,

    Roman
    Invoice number
    AKD-73699262616
     
    RomanB12, May 26, 2025
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    726
    Hello,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and try the key that you previously used
    Best regards!
     
    Avinash Bundhoo, May 30, 2025 at 12:23 AM
    #2

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