Refund Request

L

LipengC

Bit poster
Hello,
Around this time last year, I purchased a one-year Parallels subscription. However, I stopped using Parallels in the past few months and expected the subscription to expire after one year. Today, I noticed that I was automatically charged for another year.

Since I no longer use the product, could I cancel my subscription and receive a refund?

Thank you in advance for your help.

Best regards,
Lipeng
 
LipengC said:
Hello,
Around this time last year, I purchased a one-year Parallels subscription. However, I stopped using Parallels in the past few months and expected the subscription to expire after one year. Today, I noticed that I was automatically charged for another year.

Since I no longer use the product, could I cancel my subscription and receive a refund?

Thank you in advance for your help.

Best regards,
Lipeng
Click to expand...
Hello @LipengC
Please note that we have issued a refund as requested.
Regards,
 
I am in the same position however, I started the trial and cancelled my subscription prior to March 5th (yesterday). I found that my subscription was renewed and charged to my bank account. I'd like to request a refund. Please let me know if you need any details
 
ChristopherZ1 said:
I am in the same position however, I started the trial and cancelled my subscription prior to March 5th (yesterday). I found that my subscription was renewed and charged to my bank account. I'd like to request a refund. Please let me know if you need any details
Click to expand...

Hello,

Please provide us with the transaction of the refund transaction.
 
ChristopherZ1 said:
I've attached the receipt
Click to expand...
Hello,
We can observe you purchased a Parallels Desktop App Store edition. Kindly note that for any refund for Parallels Desktop App Store edition, you would have to contact App Store Customer Service directly as it falls under the Apple Sales & Refund Terms and Conditions:
http://www.apple.com/support/contact/
If you wish to manage your subscription in the future, or cancel any subscription from App Store, you may refer to below KB article:
https://kb.parallels.com/en/123784
Thank you!
 
I need a refund for the parallels product I just purchased because it resulted in me losing my job.: I was excited after I downloaded the parallels product via paying $50 a few days ago in order to have it ready for an extremely important "technology check" meeting with my supervisor this morning that required me to have a working internet and windows 11 - very basic requirements for me to perform my job in a satisfactory manner. The goal of this meeting was to run a technology check via making sure the internet speed was sufficient and worked on windows 11 and the webinar / Microsoft Teams conference calls worked as well. Hence, this is the reason I downloaded parallels for mac in the first place. Nothing worked today and I lost my job because of the decision I made to purchase parallels for mac. I logged into the Microsoft teams meeting this morning and the parallels / windows 11 platform proceeded to freeze up for 15 to 20 minutes and would not even let me restart parallels - it flat out did not work! I finally logged into the meeting on my mac os platform but it was too late. I received an email from my supervisor saying that "due to the fact that I failed the technology check, they would not allow me to keep my job as a remote customer service agent and are now pursuing other candidates for this role." So your product resulted in me losing my job and now it is endangering my general livelihood because I will probably run out of money before I am able to find a new job.

REQUEST: Please refund the $50 to my bank account right now so that I can at least get a refund for the software that resulted in me losing my job. This is the least you can do.

Order ID:
521624654

Best Regards, Jeffrey Schwartz
 
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