Cannot cancel my subscription in account page

Discussion in 'Licensing and Activation' started by EricW42, Feb 24, 2025.

  1. EricW42

    EricW42

    Messages:
    1
    I failed to find my key and cannot unsubscribe that in my account page. Please help to cancel my subscription on your side:
    Detail below:
    status="ACTIVE"
    serial="CAQXVP-******-******-******-NG9T9D"
    expiration="05/03/2025 18:31:30"
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello,

    Thank you for reaching out.
    Unfortunately, we could not find any subscription using you current email adddress.
    We have sent you a private message, please check it and provide us with the requested information.

    Thanks
     

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