I need support ASAP please. I wiped my mac and i think there has been a mixup with the accounts i have used. I re-installed parallels and it is not working as it is now saying it has been used by another account - Which might have been mine for use in the lab only. I have the invoice of the purchace. Can someone contact me ASAP to rectify? I really need to use the product ASAP.
Hello. Thank you for reaching out. Please note that we have reset the activation limit. Try gain and let us know if it resolves the issue. Note: DO not share your license key publicly. Thanks
Hi. Can you deactivate my license for activating on a new Mac? I signed out my account on the old Mac but I can not activate the same license on the new Mac. *****-AAWSHH Thank you very much!
Hello, Thank you for reaching out. Please note that the license key you mentioned about is for Parallels Desktop 18 for Mac Standard Edition and is current not being used on any machine. Can you please let us know about the error you are having? Thanks
Hi. I finally activated it. Now I can not install windows 11 downloaded from Parallels. It asked for a location to install windows 11. Here is a photo.
Hello, Thank you for reaching out The license has been deactivated. from your old machine. Please retry to activate on the new machine. Thanks
