How to Get Upgrade support - when not yet upgraded

R

Riaand1

Pretty poor support workflow. New Mac, forced to upgrade to v 19. Upgraded and paid but no email confirmation and no license activation in my account profile.

Only support if you are not "Pro" is facebook or X (I have neither).

No email, chat or phone support.

Any suggestions as to how I can get someone to look into why I have not received my new license key?

Thanks
 
Riaand1 said:
Pretty poor support workflow. New Mac, forced to upgrade to v 19. Upgraded and paid but no email confirmation and no license activation in my account profile.

Only support if you are not "Pro" is facebook or X (I have neither).

No email, chat or phone support.

Any suggestions as to how I can get someone to look into why I have not received my new license key?

Thanks
Click to expand...

Hi Riaand1,

Apologies for your experience.

We have sent you a private message with your new license key as well as resending the confirmation emai.
 
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