Unable to turn off auto-renewal

Discussion in 'Licensing and Activation' started by JW_2, Dec 2, 2023.

  1. JW_2

    JW_2 Bit poster

    Messages:
    2
    This is just one issue after another. I am unable to turn off auto-renewal. I click on the button that allows me to turn it off and I get a pop up message and then it stays subscribed to the product. This is simply unacceptable. If you think I'm going to run a piece of software on my computer where the developer can't even manage support and payment properly then you live in a different universe.
     
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    305
    Hello,
    Kindly check your personal message.
    Regards,
     
  3. YuriZ

    YuriZ

    Messages:
    1
    Maybe you guys can help me i am unable to turn off auto-renewal as i dont see that button even on the page , i want to cancelled my license and don't want to be charged again for product i stop using
     
  4. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    586
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  5. ScottW14

    ScottW14

    Messages:
    1
    I am trying to turn off my auto renew and I don't see the option.
     
  6. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    305
    Hello,
    Kindly check your personal message.
    Regards,
     

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