tool box won't install correctly on my Mac

M

MichaelG84

Hi, my old toolbox ran out, so I purchased a new copy, and changed my email address, I cleaned my Mac of all old toolbox traces, tried many time to install a new version, it gets as far as the toolbox dialog box, the blue line appears, and stops about a quarter along, I also tried to contact support, which just takes you round in circles, please Parallels sort this out, or refund my money
 
MichaelG84 said:
Hi, my old toolbox ran out, so I purchased a new copy, and changed my email address, I cleaned my Mac of all old toolbox traces, tried many time to install a new version, it gets as far as the toolbox dialog box, the blue line appears, and stops about a quarter along, I also tried to contact support, which just takes you round in circles, please Parallels sort this out, or refund my money
Click to expand...

Hello Michael,

To aid us in troubleshooting this issue, kindly perform the following actions:
  1. Open Terminal on your Mac (Applications > Utilities > Terminal) and execute the following commands one after another:

    cd ~/Desktop && zip -r ToolboxLogs.zip ~/Library/Logs/prl.toolbox/
    rsync --progress ToolboxLogs.zip rsync://fe.parallels.com/92860f0327eb1ec88dd1623062aef7b2/

Kindly let us know as soon as the above steps have been completed.
 
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