Unable to delete license key from account and activate on new account

Discussion in 'Licensing and Activation' started by JohannesL8, Jan 10, 2024.

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  1. JohannesL8

    JohannesL8 Bit poster

    Messages:
    2
    Greetings from Germany,

    the Parallels support doesn't answer any email.

    This is no support at all and im very disapointed with this.

    My problem is that i cannot access my old mac because it is broken.

    I want to activate the 2019 license to a new account. This is also not possible.

    Error message you have to disactivate on old mac. But this is not possible.

    Is there any possibility to save the license ? It is only 3 months old and it seems that it is now a waste of money.

    Thank you very much for help
     
    JohannesL8, Jan 10, 2024
    #1
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    552

    Hello JohannesL8,

    Kindly be informed that we have made the required changes on our end and you can now make use of the license on your new Mac.

    If however you still wish to transfer the license to a new account, kindly let us know.
     
    Adeboye Adeotan, Jan 10, 2024
    #2
  3. JohannesL8

    JohannesL8 Bit poster

    Messages:
    2
    Greetings,

    i wish to transfer the license to my new account

    [email protected]

    Thank you very much

    Best regards
    Lenhardt
     
    JohannesL8, Jan 10, 2024
    #3
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    552
    Hello JohannesL8,

    Please be informed that we have transferred the license as requested.
     
    Adeboye Adeotan, Jan 10, 2024
    #4

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