My Windows 11 Pro resolution falls to a low resolution when i return to it.

J

JoeDawson

Junior Member
I am using an M1 Mac Pro 16''.

If I am using my Mac for a while with the Windows 11 just sitting in the background for a while.
The Windows will look like it is in a very low resolution like this.

one.jpg

Then if i just minimize and maximize the program it will jump back to this.
two.jpg
Anyone else seen this behaviour and have you found a solution that will stop it from happening?

Joe
 
JoeDawson said:
I am using an M1 Mac Pro 16''.

If I am using my Mac for a while with the Windows 11 just sitting in the background for a while.
The Windows will look like it is in a very low resolution like this.

View attachment 20724

Then if i just minimize and maximize the program it will jump back to this.
View attachment 20725
Anyone else seen this behaviour and have you found a solution that will stop it from happening?

Joe
Click to expand...

Hello,
Could you please provide us with a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
We look forward to your reply.
Regards,
 
JoeDawson said:
The report ID is here as follows. 424696286
Click to expand...
Dear Joe,
Thank you for the provided technical report.
As a possible solution, please reinstall Parallels Tools following the steps below:
1. Launch your Windows 11 virtual Machine.
2. Click on "Actions" menu on top of the Mac menu bar > Select "Reinstall Parallels Tools"
3. Once the Parallels Tools installation is over > you will be prompted to restart the virtual machine.
If the issue still persists even after resinstallation of Parallels Tools > Please generate an additional technical report and send us the 9-digit ID in a reply to this message.
Best Regards!
 
Ok I am re-installing the tools now and I should know in 24 hours or less if it fixed the issue as it happens pretty frequently.
 
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