Unable to install on Macbook M2

M

MarkV17

Bit poster
Hitting a dead end during installation on a Macbook M2.
It detects the "M" chip on my Mac and gives me an option to create a new virtual machine.

When I select "Create New", I receive an error message stating it can not find a Users folder for a User that is not on the Mac.
There is also no option to select or create a folder under a different User.

Stuck - hoping to get some guidance please!
 
MarkV17 said:
Hitting a dead end during installation on a Macbook M2.
It detects the "M" chip on my Mac and gives me an option to create a new virtual machine.

When I select "Create New", I receive an error message stating it can not find a Users folder for a User that is not on the Mac.
There is also no option to select or create a folder under a different User.

Stuck - hoping to get some guidance please!
Click to expand...

Hello Mark,

Thank you for your feedback.

To let us better understand the situation, please perform the following steps:

1. Reproduce the issue.

2. Collect a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this message.

As a possible solution kindly follow the steps below:
a. Open Parallels Desktop > Click on Parallels Desktop icon on top of the mac menu bar > Select Preferences
b. Select the General tab > Virtual machines folder > Choose a different location
c. Click on the parallels desktop icon on top of the mac menu bar > select Control Center > Click on the "+" sign and click on "Get windows from Microsoft".

Please let us know the result.
Thanks!
 
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