Refund Request for auto renew

Discussion in 'General Questions' started by HonghongS, Aug 18, 2020.

  1. HonghongS

    HonghongS Bit poster

    Messages:
    2
    Hello, I recently realized that my annual subscription was automatically renewed, and I would like to request a refund for my subscription. I have not used the product for several months now and no longer have a need for it. I have included the information for this purchase below. Thank you very much!

    upload_2020-8-19_18-1-59.png
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We have initiated a refund for the renewal order.
     
  3. HonghongS

    HonghongS Bit poster

    Messages:
    2
    Thank you so much! How long is the process?
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    It will take 5-7 business days to reflect in your account.
     
  5. APK1

    APK1 Bit poster

    Messages:
    1
    Hi there, I have the same issue as the post title related to the automatic subscription renewal; I haven't used the software in long time.
    I've sent you an email as well asking for the procedure of refund.
    Thanks for letting me know on how to proceed.
    TIA
     
  6. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,017
    Hello, please help us with your purchased reference number to assist you further.
     
  7. KP_2

    KP_2 Bit poster

    Messages:
    3
    Hello same issue as above. I was charged for an auto renewal yesterday even though I have not been using the service. Kindly turn of auto-renewal on my account and issue a refund. Billing reference information is attached. Please email me if any further information is needed.
     

    Attached Files:

  8. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,017
    Hello, we have initiated a refund for your unwanted auto renewal. The amount will reflect in your account within 5-7 business days. As we have refunded for your renewal, the license key will be canceled automatically.
     
  9. NicolasG11

    NicolasG11 Bit poster

    Messages:
    1
    Hello I also face the same issue as above.
    I was charged for an auto renewal for two years even though I have not been using the service and did not know it was activated... I now turned off auto-renewal on my account but I would kindly ask you for a refund, at least for the subscription that just has been renewed. Here's the informations you might need and do not hesitate to contact me if you need anything else !
     

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  10. Bhargava

    Bhargava Bit poster

    Messages:
    343
    Hello, we have initiated the refund for your autorenewal of Parallels Desktop for Mac, the amount will reflect in your account in 5 to 7 Business days. Thanks.
     
  11. JackV5

    JackV5 Bit poster

    Messages:
    1
    I renewed my subscription. I am on a new computer and have tried to activate with no luck. I have looked at possible ways to deal with it and it is not worth the time.

    Please refund and cancel immediately.

    Cleverbridge reference number
    362060046

    To ensure the most prompt and efficient service, please always refer to your reference number when you contact us.
     
  12. Bhargava

    Bhargava Bit poster

    Messages:
    343
    Hello, please refer to and follow the steps to activate Parallels Desktop for Mac Business Edition. Thanks.
     
  13. I need to make sure my subscription does NOT auto renew. None of the links provided work well as I am sure you are making it very difficult to cancel this product. PLEASE make sure my subscription is cancelled.
     
    Last edited by a moderator: Nov 24, 2022
  14. PoppyS1

    PoppyS1 Bit poster

    Messages:
    1
    Hello I am having same issue as the people above.
    I was charged for an auto renewal today even though I have not been using the service and when i went to cancel the auto renewal two days ago it said i had no active subscriptions. I have now turned off auto-renewal but I ask to get a refund as it would be greatly appreciated.
     

    Attached Files:

  15. GeneralV

    GeneralV Bit poster

    Messages:
    2
    Hello, I also recently realized that my annual subscription was automatically renewed, and I would like to request a refund for my subscription. I have not used the product for several months now and no longer have a need for it. I have included the information for this purchase below. Thank you very much!
     
  16. GeneralV

    GeneralV Bit poster

    Messages:
    2
    Hello, I have also recently realized that my annual subscription was automatically renewed, and I would like to request a refund for my subscription. I have not used the product for several months now and no longer have a need for it. I have included the information for this purchase below. Thank you very much!
     
  17. AnhadS

    AnhadS Bit poster

    Messages:
    1
    Hello I have the same issue. I was charged for an auto renewal yesterday even though I have not been using the service for many months now and no longer need it. Kindly turn off auto-renewal on my account and issue a refund. Billing reference information is attached. Please email me if any further information is needed.
    reference # 493398418
     

    Attached Files:

  18. MarketingE1

    MarketingE1 Bit poster

    Messages:
    1
    I am requesting a refund for an automatic renewal charge that was processed without my consent. Please cancel the subscription and initiate the refund as per your refund policy.
     
  19. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    627
    Hello,
    We have sent you a private message. Kindly verify your Parallels Forum's inbox.
    Thank you.
     
  20. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    627
    Hi,
    Thank you for reaching out!
    To better assist you, please open a support ticket through our Support Portal. Our team will be happy to look into this for you.
    In order to obtain phone/chat support, kindly follow the below steps:
    1. Sign in to your Parallels account using the link: https://my.parallels.com/login
    Make sure your Parallels Desktop license is registered.
    2. Go to the Support page. ( https://my.parallels.com/support/ )
    3. Select your product and the category of your question.
    Enter a short issue description or key words into the search box.
    4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
    Kindly refer to this article for more information: https://kb.parallels.com/6571

    Thank you.
     

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