Problem installing 3rd party software (Quicken 2002)

G

GaryP14

Bit poster
Quicken 2002 installs and runs perfectly on my wife's PC running windows 11. However on my MacBook Air M1 although I have successfully installed Windows 11 pro and that works fine. Quicken 2002 doesn't get past the bit where you click on the 'install quicken' on the opening splashscreen? Any ideas ?Screenshot 2022-01-19 at 11.40.00.png
 
OK, my problem was the same symptoms as your problem, but not on Parallel (I came across your question whilst Googling for a solution).
My issue was on a brand new Windows 11 PC. I assumed it was Windows 11 related as it worked perfectly on both my and my wife's previous Windows 10 machines (we've never had an issue with multiple machines).
I downgraded my new PC to Windows 10 (clean install) and to my frustration (and surprise) I had exactly the same issue with Windows 10.

Here's how I fixed it:

Quicken 2002 Installation Issue
===================

The issue is that Quicken 2002 installation starts, but when you click install you get a splash screen which then disappears and nothing happens.

1. Reboot computer / restart Windows
2. Insert CD / run Quicken setup, click install Quicken (a splash screen may appear, but nothing much seems to happen)
3. Open Windows Task Manager, processes tab
4. Look for the setup (or _inst...) process
5. Right-click on setup (or _inst...) -> Go To Details
6. In Details, right-click on the setup.exe (or _inst....) -> Analyse wait chain
7. If it is waiting for something, (in my case asus_framework.exe), tick the box next to the process thread(s) and then click 'End process'
8a. You will likely need to repeat steps 4 to 7 multiple times, setup will likely change to _inst.....exe at some point but eventually it should install
8b. Depending upon the 'offending' process, it may be simpler to kill the offending processes completely -> I went back to Windows Task Manager -> Processes and killed the 'offending' asus_framework.exe processes, and then it installed cleanly
9. When it has finished installing, reboot your computer
10. Hopefully Quicken 2002 now works.

I have no idea if this is the same problem that you have, but I hope it helps.
 
DARRENB7 said:
OK, my problem was the same symptoms as your problem, but not on Parallel (I came across your question whilst Googling for a solution).
My issue was on a brand new Windows 11 PC. I assumed it was Windows 11 related as it worked perfectly on both my and my wife's previous Windows 10 machines (we've never had an issue with multiple machines).
I downgraded my new PC to Windows 10 (clean install) and to my frustration (and surprise) I had exactly the same issue with Windows 10.

Here's how I fixed it:

Quicken 2002 Installation Issue
===================

The issue is that Quicken 2002 installation starts, but when you click install you get a splash screen which then disappears and nothing happens.

1. Reboot computer / restart Windows
2. Insert CD / run Quicken setup, click install Quicken (a splash screen may appear, but nothing much seems to happen)
3. Open Windows Task Manager, processes tab
4. Look for the setup (or _inst...) process
5. Right-click on setup (or _inst...) -> Go To Details
6. In Details, right-click on the setup.exe (or _inst....) -> Analyse wait chain
7. If it is waiting for something, (in my case asus_framework.exe), tick the box next to the process thread(s) and then click 'End process'
8a. You will likely need to repeat steps 4 to 7 multiple times, setup will likely change to _inst.....exe at some point but eventually it should install
8b. Depending upon the 'offending' process, it may be simpler to kill the offending processes completely -> I went back to Windows Task Manager -> Processes and killed the 'offending' asus_framework.exe processes, and then it installed cleanly
9. When it has finished installing, reboot your computer
10. Hopefully Quicken 2002 now works.

I have no idea if this is the same problem that you have, but I hope it helps.
Click to expand...
Hi Darren
Tried your solution but when I opened the Task manager and clicked on the process tab there was no start or_inst.. showing ?
 
Did find setup.exe but when I clicked analyse wait chain nothing was showing up and it said it was running normally?
 
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