This license key is already registered in a different account

A

ArtemB1

Bit poster
Hello.
In our personal account all keys are lost, and when we try to register an existing key, an error occurs "This license key is already registered in a different account".
 
ArtemB1 said:
Hello.
In our personal account all keys are lost, and when we try to register an existing key, an error occurs "This license key is already registered in a different account".
Click to expand...
Hello,
please provide us with your license, email addresses (old and new).
Please reply us back via the private message.
 
Hi,
I have the same request, i need help transferring my license key to a new email account because the original email no longer exist.
Thanks in advance.
 
AntoineB1 said:
Hi,
I have the same request, i need help transferring my license key to a new email account because the original email no longer exist.
Thanks in advance.
Click to expand...
We have requested a few details in a private message, reply to it for further assistance.
 
Hello, we have the same problem "This license key is already registered in a different account". And our account is not a business account, how can I change that?
 
ITV said:
Hello, we have the same problem "This license key is already registered in a different account". And our account is not a business account, how can I change that?
Click to expand...
Hello, we will be glad to help you.
Could you provide us with your license key and Parallels Account email address please?
Please check your inbox for more information.
 
ITV said:
Hello, we have the same problem "This license key is already registered in a different account". And our account is not a business account, how can I change that?
Click to expand...
Thanks a lot for the waiting time,
we've added new admin to your Parallels Desktop license key, please check the issue.
 
hi there, I need to change my email address as it is no longer active, I cannot change my address because it needs confirmation using the old address, and again I cannot delete my account because it also needs the old email address. Can you help me please. Many thanks Mick
 
Same problem here. I was provided a key for my work machine, but that work machine died a few weeks ago. I got my new one today, and I am unable to register Parallels on this one because it tells me that "The license key is associated with another Parallels account" which is impossible. The old Macbook won't even boot so I can't get at the information there, but I have the information saved in 1Pass. What can be done?
 
mickg1 said:
hi there, I need to change my email address as it is no longer active, I cannot change my address because it needs confirmation using the old address, and again I cannot delete my account because it also needs the old email address. Can you help me please. Many thanks Mick
Click to expand...
Hello, we can help you with changing your Parallels Account email address.
Could you provide us with your old email address, new one and with your license key (if you would like to transfer any)
Please reply us back via the private message.
 
ScotiaD said:
Same problem here. I was provided a key for my work machine, but that work machine died a few weeks ago. I got my new one today, and I am unable to register Parallels on this one because it tells me that "The license key is associated with another Parallels account" which is impossible. The old Macbook won't even boot so I can't get at the information there, but I have the information saved in 1Pass. What can be done?
Click to expand...
Hello, could you provide us with your license key, old email address, new email address and your purchase order number.
We've sent you a private message please reply us back with the requested information.
 
Hello.
We want to register a key, but when we try to register it we get an error "This license key is already registered in a different account".
 
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