Parallels Toolbox on Mac El Capitan

R

Rick14

Bit poster
I'm running OSX 10.11.6 with a paid for Toolbox 3.5.0-2481 (latest Toolbox version does not work with El Capitan), but cannot download audio or video from YouTube. I get the message "Failed to get the audio/video. This service may not be supported".
During a 7-day trial a while back, when Toolbox 3.5.0-2481 was the latest version, it worked fine.
Any ideas why it won't work now?
 
Hello,
It seems that library that is used to download audio and video became outdated. I will take a look what can we do.
 
I renewed my membership because I really like the tool. Now it affects may work. I just realized that YouTube is not the source of problem., so I lost a few days searching for other solutions.
 
Same problem. This worked a few days ago and now getting the same error message: "Failed to get the video. This video service may not be supported."
I've checked for updates, tried different YouTube videos (all under 3 minutes long).
Need this for work. Any help would be appreciated.
 
Hello,
we released update for Download Audio and Video not long ago. Please open Parallels Toolbox -> press on cogwheel -> Check for updates. No updates will be found, it is ok - only internal library for Download Audio/Video tools will be updated. Then restart Download Video tool and try to download video again.
If problems persists then generate technical report and post its ID here (https://kb.parallels.com/en/124107).
 
Just tried the fix suggested above, and it doesn't work.
I get the following error message, "Failed to get the video. This video service may not be supported".
I've submitted a technical report - ID 368168728
Has anyone had any luck with the above fix?
 
Any update on this issue? The 'fix' above does not work, and no response to my submitted technical report, above.
I still cannot download video or audio from Youtube.
 
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