I used wrong email address when making a purchase Parallels Desktop 16 for Mac Upgrade.

Discussion in 'General Questions' started by Jonghwa Park, Nov 15, 2020.

  1. Jonghwa Park

    Jonghwa Park Bit poster

    Messages:
    1
    Dear Parallels.
    I have entered an invalid email address when purchase Paralles Desktip 16 for Mac upgrade.
    I used s***[email protected] instead @gmail.com.
    The payment was carried out normally but I can't receive any information invoice and upgrade information too.
    How can I receive my purchase information.
     
    Last edited by a moderator: Nov 16, 2020
    Jonghwa Park, Nov 15, 2020
    #1
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hello,
    it looks like you used correct email address. We've resent your purchase documents to your email, please check.
    And let us know if you have any additional questions.
     
    Maria@Parallels, Nov 16, 2020
    #2

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