Cancel subscription

Daniel29 said:
H

i. I was just charged for auto renewal. Invoice #98994646. I am not using your product anymore, although I used to love it. Can you please cancel my auto-renewal and refund my last payment? Thank you, Daniel
Click to expand...
Hi this invoice has been paid 03/10/16 .
We can refund payment during the 30 days after purchase.
Please check this KB article for more information.
 
Same here, I am unable to cancel my auto pay and subscription (does not work in the madder it is described) My credit card account was charged on 3/26 and I would like to get a refund and the account canceled without having to do this via credit card company.
 
FelixK6 said:
Same here, I am unable to cancel my auto pay and subscription (does not work in the madder it is described) My credit card account was charged on 3/26 and I would like to get a refund and the account canceled without having to do this via credit card company.
Click to expand...
Hello, could you provide us with your purchase order number please? (We will check it and refund)
 
Hi can you please cancel my year subscription? I dont mind paying for the time ive already used, but do not need the year subscription. It said I could cancel, but cant find how to do that on my own.
 
Last edited by a moderator:
tyM1 said:
Hi can you please cancel my year subscription? I dont mind paying for the time ive already used, but do not need the year subscription. It said I could cancel, but cant find how to do that on my own.
Click to expand...
Hello, we can provide you with the refund, please share with us your purchase order number.
And let us know if it's not that case.
 
Hi, I have a subscription (#S25071010) with you for the product "Parallels Desktop for Mac".

I disabled the auto renewal today after talking with my bank about a withdrawal that I didn't recognize, turned out to be from Parallels.
I'm no longer using a Mac and Auto renewal should really be optional, i.e. turned off by default.

Please refund my last payment and please remove my creditcard information after the refund since you don't have that option in the user interface.

Regards
Michael
 
MichaelR32 said:
Hi, I have a subscription (#S25071010) with you for the product "Parallels Desktop for Mac".
I disabled the auto renewal today after talking with my bank about a withdrawal that I didn't recognize, turned out to be from Parallels.
I'm no longer using a Mac and Auto renewal should really be optional, i.e. turned off by default.
Please refund my last payment and please remove my creditcard information after the refund since you don't have that option in the user interface.
Regards
Michael
Click to expand...
Hello could you please share with us your purchase order number or email address that you used for the purchasing.
S25071010 - it not a correct format of purchase order number (it doesn't have any word)
 
Maria@Parallels said:
Hello could you please share with us your purchase order number or email address that you used for the purchasing.
S25071010 - it not a correct format of purchase order number (it doesn't have any word)
Click to expand...
Hi, sure the purchase number is
AKD-73678752588 and Cleverbridge reference number is 221545854.
Thanks.
 
Hi Maria, I haven't used Parallels for the better part of a year now, but just like other people in this thread I just saw I was charged €99.99 for the subscription which was apparently auto renewed. Since I don't use my subscription anymore I cancelled it straight away, would it be possible to get a refund on this? That would be much appreciated. My Cleverbridge reference number for the auto renewal was: 221661844.
 
Jensv3 said:
Hi Maria, I haven't used Parallels for the better part of a year now, but just like other people in this thread I just saw I was charged €99.99 for the subscription which was apparently auto renewed. Since I don't use my subscription anymore I cancelled it straight away, would it be possible to get a refund on this? That would be much appreciated. My Cleverbridge reference number for the auto renewal was: 221661844.
Click to expand...
Hello, your purchase order has been refunded. Please let us know if you have any other questions.
 
Hello. I want to cancel my subscription but I'm not able to stop auto renew. The status label is "Expired" and I don't find any "Turn Off" button. My reference number is 175453896.
 
FelixB7 said:
Hello. I want to cancel my subscription but I'm not able to stop auto renew. The status label is "Expired" and I don't find any "Turn Off" button. My reference number is 175453896.
Click to expand...
We have deactivated your subscription and it will not renew again.
 
Hi can you please cancel and refund my current subscription because i was using the free trial and it expired so it asked for an activation key in order to continue using parallels and when i bought the subscription it asked for a previous activation key which i don't have, since i only did free trial. i turned off auto renewal but i was charged. my reference # is 224583511.
 
You must log in or register to reply here.
Back
Top