Cant suspend bootcamp VM even after removing NTFS drivers

S

SamS14

Bit poster
I have spent over 6 hours troubleshooting this. I can't suspend my bootcamp VM getting the error "Unable to suspend "My Boot Camp" because your Mac has some application(s) that can read and write to NTFS partitions." I did have Paragon NTFS but have removed and still get the same error.

Short Version: Removed Paragon NTFS, Little Snitch, Google Backup and Sync. Can confirm there are no non apple/parallels kext files. Reintall Parallels and VM and still can't suspend

Long Version: Here is a list in order of tasked tried.
-Uninstall Paragon NTFS using uninstall in Paragon Pref window
-Reboot
-Still getting error
-Reinstall Paragon NTFS
-Uninstall Paragon NTFS using separate uninstall included in .dmg
-Reboot
-Still getting error
-Uninstall Parallels
-Delete bootcamp VM file
-Reboot
-Install Parallels
-Create new bootcamp VM
-Still getting error
-I learned about kext stat and loading drivers. I used the command "kextstat -l | grep -v com.apple" to list all non apple drivers
-It read 3 different Parallels drivers and 1 Little Snitch Driver. No Paragon drivers where present.
-I posted a screenshot of terminal to parallels support and they suggested that little snitch is cause the problem and then they where kind enough to close the case with no followup.
-Uninstall little snitch
-Reboot
-run ""kextstat -l | grep -v com.apple" to confirm only non apple drivers are parallels no more snitch
-delete bootcamp vm
-create new bootcamp vm
-still getting error
-Facebook support suggests it to be the app "backup and sync" I don't have that app but have "google backup and sync"
-Remove Google Backup and Sync
-Reboot
-Still getting error

I have opened a new case with support but I feel like it may be a lost cause.
 
I should add more tech info
Parallels 15.1.2
Apple 10.15.3
MacBook Pro 16in 5500 Graphics
Bootcamp Windows 10
 
SamS14 said:
I have spent over 6 hours troubleshooting this. I can't suspend my bootcamp VM getting the error "Unable to suspend "My Boot Camp" because your Mac has some application(s) that can read and write to NTFS partitions." I did have Paragon NTFS but have removed and still get the same error.

Short Version: Removed Paragon NTFS, Little Snitch, Google Backup and Sync. Can confirm there are no non apple/parallels kext files. Reintall Parallels and VM and still can't suspend

Long Version: Here is a list in order of tasked tried.
-Uninstall Paragon NTFS using uninstall in Paragon Pref window
-Reboot
-Still getting error
-Reinstall Paragon NTFS
-Uninstall Paragon NTFS using separate uninstall included in .dmg
-Reboot
-Still getting error
-Uninstall Parallels
-Delete bootcamp VM file
-Reboot
-Install Parallels
-Create new bootcamp VM
-Still getting error
-I learned about kext stat and loading drivers. I used the command "kextstat -l | grep -v com.apple" to list all non apple drivers
-It read 3 different Parallels drivers and 1 Little Snitch Driver. No Paragon drivers where present.
-I posted a screenshot of terminal to parallels support and they suggested that little snitch is cause the problem and then they where kind enough to close the case with no followup.
-Uninstall little snitch
-Reboot
-run ""kextstat -l | grep -v com.apple" to confirm only non apple drivers are parallels no more snitch
-delete bootcamp vm
-create new bootcamp vm
-still getting error
-Facebook support suggests it to be the app "backup and sync" I don't have that app but have "google backup and sync"
-Remove Google Backup and Sync
-Reboot
-Still getting error

I have opened a new case with support but I feel like it may be a lost cause.
Click to expand...
Hi SamS14. Your support ticket with this issue has been escalated and our second level team will contact you for further assistance.
 
I have found a solution to my problem.

I found 2 paragon files left in /var/db/receipts
com.paragon-software.pkg.ntfs.bom
com.paragon-software.pkg.ntfs.plist

Even when running paragons uninstaller many times and even trying to reinstall and uninstall these files where never removed.

I deleted these files and now my parallels system properly suspends.

I found this through searching on google and finding some one claim that these are the files parallels looks for to confirm if NTFS software is installed.

Just wondering would it be standard to remove these types of files with an uninstall. or is parallels just looking in the wrong place. I found that the receipts folder is full of logs of programs that are currently and previously installed.
 
SamS14 said:
I have found a solution to my problem.

I found 2 paragon files left in /var/db/receipts
com.paragon-software.pkg.ntfs.bom
com.paragon-software.pkg.ntfs.plist

Even when running paragons uninstaller many times and even trying to reinstall and uninstall these files where never removed.

I deleted these files and now my parallels system properly suspends.

I found this through searching on google and finding some one claim that these are the files parallels looks for to confirm if NTFS software is installed.

Just wondering would it be standard to remove these types of files with an uninstall. or is parallels just looking in the wrong place. I found that the receipts folder is full of logs of programs that are currently and previously installed.
Click to expand...
Hello SamS14, I've that error too, how can find 2 files left at my Mac
 
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