License Key attached to different account, cannot activate purchased key?

I have the same issue. I stupidly created an account with a junk email address and locked it to that! I have no idea why did it (I think I was stick of making another account for something and forgot I had one already!) Could someone help me move to my proper account? :)
 
callumB said:
I have the same issue. I stupidly created an account with a junk email address and locked it to that! I have no idea why did it (I think I was stick of making another account for something and forgot I had one already!) Could someone help me move to my proper account? :)
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Hi, could you please provide us with your license key and correct email? Please send it via private message or reply on mine
 
Hi. I think I am experiencing the same problem as other users. After signing out of the parallels on my old machine, I was unable to log back in on my new device and tried reusing the license with what I thought was the same email account, however, it did not work. Could I please have some assistance?
 
i'm getting the same error, that my activation key is registered to a different account, not the one the email purchase receipt was sent to, the one i am logged into as i post this. please help.
 
Alistair said:
Hi. I think I am experiencing the same problem as other users. After signing out of the parallels on my old machine, I was unable to log back in on my new device and tried reusing the license with what I thought was the same email account, however, it did not work. Could I please have some assistance?
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Hi, we've reset your Parallels Desktop 14 license, please check the issue.
 
FleurD said:
i'm getting the same error, that my activation key is registered to a different account, not the one the email purchase receipt was sent to, the one i am logged into as i post this. please help.
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Hey, please provide us with your key and correct email address.
 
MairinS said:
Hello, still saying that the key number is associated in another account. Can you please assist because the email I used is been the same one since I use Paralells.. thank you
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Ok, please share your new email, where you would like to transfer your key. Please send it via the private message.
 
MairinS said:
Hello, still saying that the key number is associated in another account. Can you please assist because the email I used is been the same one since I use Paralells.. thank you
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We've recieved your email address and moved your key to it, please check and let us know if you have any additional questions.
 
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