Parallels 14 forces crash of macOS

[Mark_R]

Hi Sathiya, The support from you and your team yesterday seems to have fixed the issue. The daily crashes have stopped! .
Seems like it was indeed related to my Antivirus software and its treatment of the windows.pvm file.

Thanks.

 

[Sathiya@Parallels]

Hi Sathiya, The support from you and your team yesterday seems to have fixed the issue. The daily crashes have stopped! .
Seems like it was indeed related to my Antivirus software and its treatment of the windows.pvm file.

Thanks.

Nice to know that. Please post again for additional queries.

 

[SamG4]

I just "upgraded " to 14 and now my macbook pro won't stop crashing. I tried to downgrade to 13 and still same. I bought the program in Nov 2017, I believe, so I'm not sure what version I had. Please help!

 

[AndrewS28]

Same issue here. Parallels 14. MBPro 13" late 2017. Win10 VM crashes with "Graphics firmware" exception while working in Microsoft Word 2016 in Parallels Coherence mode. Happens after only a few minutes of editing in Word every time. Testing to see if it also happens in Full Screen (non-Coherence) mode.

I had similar problems running Parallels 14 on macOS Mohave on 2015 iMac & Windows 10 VM. Frequent crashes in Office 365 Word in Windows 10, text broke up, Word hangs, then iMac crashes to entirely black screen. After reading this https://kb.parallels.com/en/8913 I downgraded to Parallels 13 and problem seems to be solved.

 

[Ajith1]

I just "upgraded " to 14 and now my macbook pro won't stop crashing. I tried to downgrade to 13 and still same. I bought the program in Nov 2017, I believe, so I'm not sure what version I had. Please help!

Let us know the macOS X version you have. Also, try changing the Hypervisor to Apple under VM configuration > Hardware > CPU and Memory then check.

 

[Ajith1]

I had similar problems running Parallels 14 on macOS Mohave on 2015 iMac & Windows 10 VM. Frequent crashes in Office 365 Word in Windows 10, text broke up, Word hangs, then iMac crashes to entirely black screen. After reading this https://kb.parallels.com/en/8913 I downgraded to Parallels 13 and problem seems to be solved.

If you choose to use Parallels Desktop 14 again change the hypervisor to Apple and check if the Mac crashes.

 

[Noriko Nevins]

Like other instances posted here, my MacBook Pro (Retina, Late 2013) keeps crashing. It happens when I am using MSWord on Windows 8.1 running on Parallels 14 (latest version as of 1/23/2019) running on Mojave (10.4.2). I ran First Aid from Disk Utility but the result says no problem was found. I tried the steps shown in the article https://kb.parallels.com/120940 but no I/O error was found. This is driving me nuts. Please help!

 

[JulianC2]

Hi,
I am running Windows 10 and I just updated Parallels from version 11 to 14. Now, every time I attempt to use any Microsoft product on Windows it forces MacOS to crash and I receive the Panic Report below. Any ideas why this would start happening after updating?

Thanks,
Julian

Anonymous UUID: 43616D0D-A439-8EEA-5F06-BA3D506E92A3

Thu Apr 25 14:30:14 2019

*** Panic Report ***
panic(cpu 2 caller 0xffffff80180dd16d): Kernel trap at 0xffffff801866c8fd, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff882f0f1038, CR3: 0x0000000260bf1062, CR4: 0x00000000003626e0
RAX: 0x07ffffffc0000041, RBX: 0xffffff882f0f1028, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff9127acb290, RBP: 0xffffff9127acb300, RSI: 0x0000000000000000, RDI: 0x0000000000000000
R8: 0xffffff801880c340, R9: 0xffffff802f0f1000, R10: 0x0000000085290000, R11: 0xffffff8104be3000
R12: 0xffffff802f0f1000, R13: 0x0000000000000000, R14: 0xffffff9127acb320, R15: 0xffffff8030456000
RFL: 0x0000000000010246, RIP: 0xffffff801866c8fd, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff882f0f1038, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0, VF: 10

Backtrace (CPU 2), Frame : Return Address
0xffffff9127acad60 : 0xffffff8017faf82d
0xffffff9127acadb0 : 0xffffff80180eb795
0xffffff9127acadf0 : 0xffffff80180dcf4a
0xffffff9127acae60 : 0xffffff8017f5cae0
0xffffff9127acae80 : 0xffffff8017faf247
0xffffff9127acafa0 : 0xffffff8017faf093
0xffffff9127acb010 : 0xffffff80180dd16d
0xffffff9127acb180 : 0xffffff8017f5cae0
0xffffff9127acb1a0 : 0xffffff801866c8fd
0xffffff9127acb300 : 0xffffff801866cd41
0xffffff9127acb3d0 : 0xffffff7f9ac87919
0xffffff9127acb4d0 : 0xffffff7f9ac40c8c
0xffffff9127acb520 : 0xffffff7f9ac6ba42
0xffffff9127acb550 : 0xffffff7f9a7f1b0e
0xffffff9127acb570 : 0xffffff7f9a7f1ac8
0xffffff9127acb590 : 0xffffff7f9a7c7bef
0xffffff9127acb5d0 : 0xffffff7f9a7d0d69
0xffffff9127acb600 : 0xffffff7f9ac76c97
0xffffff9127acb620 : 0xffffff7f9a7e4eca
0xffffff9127acb660 : 0xffffff7f9a7e51f6
0xffffff9127acb900 : 0xffffff7f9ac8cf6e
0xffffff9127acb930 : 0xffffff7f9a7e61b7
0xffffff9127acb9c0 : 0xffffff7f9a7e44f0
0xffffff9127acba20 : 0xffffff7f9a7e42f7
0xffffff9127acba70 : 0xffffff7f9a7e3337
0xffffff9127acbab0 : 0xffffff8018686ae8
0xffffff9127acbb00 : 0xffffff7f9ac8cc6c
0xffffff9127acbb30 : 0xffffff801868ff92
0xffffff9127acbc70 : 0xffffff80180970c6
0xffffff9127acbd80 : 0xffffff8017fb506c
0xffffff9127acbdd0 : 0xffffff8017f8fa91
0xffffff9127acbe50 : 0xffffff8017fa42fe
0xffffff9127acbef0 : 0xffffff80180c3e87
0xffffff9127acbfa0 : 0xffffff8017f5d2c6
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(404.8)[2B970BDA-3F88-31F1-9A04-D52B72F2D784]@0xffffff7f9a7ad000->0xffffff7f9a851fff
dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[F3F09078-2CDE-3D01-A96C-CB38E035E1D5]@0xffffff7f98d87000
dependency: com.apple.iokit.IOSurface(255.4.2)[B0AD599E-B346-3695-B7BE-3433421D9085]@0xffffff7f9a789000
dependency: com.apple.iokit.IOPCIFamily(2.9)[54C3F778-4B95-3093-A51D-D761607C96CB]@0xffffff7f98895000
dependency: com.apple.iokit.IOGraphicsFamily(530.60)[9E233908-09E1-332E-AE9B-CB27D514707B]@0xffffff7f9902d000
dependency: com.apple.iokit.IOReportFamily(47)[86DDD149-2800-3D3E-9914-3556918455F1]@0xffffff7f994af000
com.apple.driver.AppleIntelBDWGraphics(12.0.8)[6149F037-A8FD-3370-BAF1-74F124AC360C]@0xffffff7f9ac25000->0xffffff7f9acbcfff
dependency: com.apple.iokit.IOSurface(255.4.2)[B0AD599E-B346-3695-B7BE-3433421D9085]@0xffffff7f9a789000
dependency: com.apple.iokit.IOPCIFamily(2.9)[54C3F778-4B95-3093-A51D-D761607C96CB]@0xffffff7f98895000
dependency: com.apple.iokit.IOGraphicsFamily(530.60)[9E233908-09E1-332E-AE9B-CB27D514707B]@0xffffff7f9902d000
dependency: com.apple.iokit.IOAcceleratorFamily2(404.8)[2B970BDA-3F88-31F1-9A04-D52B72F2D784]@0xffffff7f9a7ad000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
18E226

Kernel version:
Darwin Kernel Version 18.5.0: Mon Mar 11 20:40:32 PDT 2019; root:xnu-4903.251.3~3/RELEASE_X86_64
Kernel UUID: 4170BF94-38B6-364F-A1B0-2F7C2C30F9A9
Kernel slide: 0x0000000017c00000
Kernel text base: 0xffffff8017e00000
__HIB text base: 0xffffff8017d00000
System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

System uptime in nanoseconds: 28264645496273
last loaded kext at 19289628426504: com.apple.driver.AppleUSBAudio 315.6 (addr 0xffffff7f9b716000, size 413696)
last unloaded kext at 19494564694448: com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2 (addr 0xffffff7f9b698000, size 28672)
loaded kexts:
com.parallels.kext.netbridge 14.1.3 45485
com.parallels.kext.hypervisor 14.1.3 45485
com.parallels.kext.vnic 14.1.3 45485
com.apple.filesystems.smbfs 3.3.2
com.apple.driver.AudioAUUC 1.70
com.apple.fileutil 20.036.15
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUpstreamUserClient 3.6.5
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.AGPM 110.25.2
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleGraphicsDevicePolicy 3.30.14
com.apple.AGDCPluginDisplayMetrics 3.30.14
com.apple.driver.AppleHV 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 6.0.11f4
com.apple.driver.AppleHDA 282.54
com.apple.driver.AppleIntelBDWGraphics 12.0.8
com.apple.driver.pmtelemetry 1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleThunderboltIP 3.1.2
com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.11f4
com.apple.driver.eficheck 1
com.apple.driver.AppleIntelBDWGraphicsFramebuffer 12.0.8
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleSMCLMU 212
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleCameraInterface 6.8.0
com.apple.driver.AppleBacklight 170.12.11
com.apple.driver.AppleMCCSControl 1.5.6
com.apple.driver.AppleUSBCardReader 456.250.6
com.apple.driver.AppleVirtIO 2.1.3
com.apple.filesystems.hfs.kext 407.200.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.AppleSystemPolicy 1.0
com.apple.filesystems.apfs 945.250.134
com.apple.driver.AppleAHCIPort 329.200.2
com.apple.driver.AppleTopCaseHIDEventDriver 138.3
com.apple.driver.AirPort.BrcmNIC 1400.1.1
com.apple.private.KextAudit 1.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 190
com.apple.security.TMSafetyNet 8
com.apple.kext.triggers 1.0
com.apple.driver.AppleGraphicsControl 3.30.14
com.apple.iokit.IOAVBFamily 740.1
com.apple.plugin.IOgPTPPlugin 740.2
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.iokit.IOSkywalkFamily 1
com.apple.driver.AppleSSE 1.0
com.apple.driver.DspFuncLib 282.54
com.apple.kext.OSvKernDSPLib 528
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.11f4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.11f4
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.11f4
com.apple.AppleGPUWrangler 3.30.14
com.apple.AppleGraphicsDeviceControl 3.30.14
com.apple.iokit.IOAcceleratorFamily2 404.8
com.apple.iokit.IOSurface 255.4.2
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleHDAController 282.54
com.apple.iokit.IOHDAFamily 282.54
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 530.51
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOGraphicsFamily 530.60
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.driver.usb.networking 5.0.0
com.apple.iokit.IOSerialFamily 11
com.apple.filesystems.hfs.encodings.kext 1
com.apple.iokit.IOAHCIBlockStorage 301.250.5
com.apple.driver.AppleThunderboltDPInAdapter 5.6.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.6.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.4
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.AppleActuatorDriver 2440.7
com.apple.driver.AppleHIDKeyboard 208
com.apple.driver.AppleHSBluetoothDriver 138.3
com.apple.driver.IOBluetoothHIDDriver 6.0.11f4
com.apple.iokit.IOBluetoothFamily 6.0.11f4
com.apple.driver.AppleMultitouchDriver 2440.7
com.apple.driver.AppleInputDeviceSupport 2440.2
com.apple.driver.AppleHSSPIHIDDriver 55
com.apple.driver.AppleThunderboltNHI 4.7.6
com.apple.iokit.IOThunderboltFamily 6.8.4
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleHSSPISupport 55
com.apple.driver.AppleIntelLpssSpiController 3.0.60
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.driver.AppleIntelLpssDmac 3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.2
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.security.quarantine 3
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 493.0.0
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 456.250.6
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 145.200.2
com.apple.iokit.IOSCSIBlockCommandsDevice 408.250.3
com.apple.iokit.IOSCSIArchitectureModelFamily 408.250.3
com.apple.iokit.IOStorageFamily 2.1
com.apple.kext.CoreTrust 1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOReportFamily 47
com.apple.iokit.IOTimeSyncFamily 740.2
com.apple.iokit.IONetworkingFamily 3.4
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0

EOF
Model: MacBookPro12,1, BootROM 182.0.0.0.0, 2 processors, Intel Core i5, 2.9 GHz, 8 GB, SMC 2.28f7
Graphics: kHW_IntelIris6100Item, Intel Iris Graphics 6100, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)
Bluetooth: Version 6.0.11f4, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512G, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

 

[iterry]

Same issue here with MAcBook Pro 15-inch, 2013, Started with Mojave and continues with Catalina. Mac crash randomly, at least twice a day, black screen with "Your computer restarted because of a problem..." Opened ticket but no resolution.