Unable to Activate using existing license key

L

LukeK2

Bit poster
Hello,

I just purchased a new MacBook Pro and I am unable to activate using my existing license key. After selecting "Activate on this Mac" I receive the error "This license key is associated with another Parallels account. Please sign in using this account and try again." I am unaware of any existing or duplicate accounts.

How am I able to activate Parallels on my new Mac?
 
Hi there - I'm having a similar problem - i want to move my licence from one mac to another - however i get the "Unable to perform the operation. This license key is associated with another Parallels account. Please sign in using this account and try again." message above when i try to activate on the new mac - i double-checked my correct Parallels account by requesting an order review from Cleverbridge and this confirmed that i am trying to log in using the correct Parallels accout - can you help?
 
I followed this steps
1. Open Terminal (Finder > Applications > Utilities > Terminal.app).
2. Execute the command:
prlsrvctl activate-license-online
3. Now execute this command:
sudo rm -rf /Library/Preferences/Parallels/licenses.xml
4. Quit from Parallels Desktop.
5. Reboot your Mac.
6. Start Parallels Desktop and try to proceed with the activation once again.
Cheers, bitcohen
 
Last edited:
PaulaG1 said:
I followed this steps
1. Open Terminal (Finder > Applications > Utilities > Terminal.app).
2. Execute the command:
prlsrvctl activate-license-online
3. Now execute this command:
sudo rm -rf /Library/Preferences/Parallels/licenses.xml
4. Quit from Parallels Desktop.
5. Reboot your Mac.
6. Start Parallels Desktop and try to proceed with the activation once again.
Cheers,
Click to expand...
Hi PaulaG1. Thanks for sharing.
 
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