"Your Product Activation Key Reached Its Activation Limit..."

G

Gamesurgeon

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Hello,

I am facing an issue activating Parallels 9 on a newly purchased Macbook Air. I'm a software engineer, and I change computers every few months depending on the job at task. I've never been able to "deactivate" my parallels activation on any of these previous computers since there is no option to do so; however, I re-format these computers before selling them (if they're mine), or the company to which the laptop belongs does so (note: I uninstall my programs on these computers before handing them back). This way, my software licenses are used only by me.

Long story short: I switch computers a lot because my job requires it, and now Parallels is yelling at me because I activated my license too many times. I have yet another new computer for work, and I cannot activate Parallels on this machine.

I've been using Parallels for a number of years, and buying another license is not an option. I will undoubtedly continue to have to switch computers at least once a year. If that means contacting customer support once a year, I'm fine with that. However, I can't find a phone number or email address to contact, so any help from a representative would be much appreciated...

I cannot request a trial license either, since it keeps showing an exclamation mark next to my email address. I'm effectively unable to use the software I paid for.

Thanks,
 
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I'll just add my name to the list. I don't have the latest Parallels, but I need files from my existing setup and I now can't use it despite having purchased an activation key. How do I uninstall and reinstall?
UPDATE: So I read the KB, found my licenses.xml file and deleted all instances in my main and backup drives, including the license backup files. Apparently, Parallels also stores these license files somewhere other than these locations, and under a different name, because even after zipping the app out of existence and all preference files, removing the licenses, and reinstalling from scratch, AND not going online, it STILL says I reached my activation limit. This is not right.
 
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JaleelB1 said:
I'll just add my name to the list. I don't have the latest Parallels, but I need files from my existing setup and I now can't use it despite having purchased an activation key. How do I uninstall and reinstall?
UPDATE: So I read the KB, found my licenses.xml file and deleted all instances in my main and backup drives, including the license backup files. Apparently, Parallels also stores these license files somewhere other than these locations, and under a different name, because even after zipping the app out of existence and all preference files, removing the licenses, and reinstalling from scratch, AND not going online, it STILL says I reached my activation limit. This is not right.
Click to expand...
We have checked your account under "ser***@focusattack.com" but only found Parallels Desktop 7 license. You can share your activation key or registered email in a private message to check and assist.
 
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Hello, I have an old Parallels 11 license that hasn't been used for months, and I now would like to use it on my "new" used machine, and I get this message saying that I am over the activation limit. Looks like you are sending private messages to people asking about this. I too need some help here.
 
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YoungJ said:
Hello, I have an old Parallels 11 license that hasn't been used for months, and I now would like to use it on my "new" used machine, and I get this message saying that I am over the activation limit. Looks like you are sending private messages to people asking about this. I too need some help here.
Click to expand...
Hi @YoungJ , we have made few changes in the key settings. Please restart Parallels Desktop to reactivate with the same key. Thanks!
 
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Hi, I am trying to move Parallels Desktop 10 for Mac to a new MacBook and I am getting the "activation key limit" message.
There seems to be a fix for this problem but so far I haven't had much luck. I would appreciate any help.
 
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Arun@Parallels said:
Hi @RenzoV , we have made the necessary changes.
1. Quit Parallels Desktop.
2. Open Terminal (Finder > Applications > Utilities > Terminal.app)
3. Execute the command: prlsrvctl activate-license-online
Click to expand...


Hi Arun,
When I execute the command in Terminal, I get " -bash: prlsrvctl: command not found".
And, should I be executing it on the new computer/Parallels 10 installation?
Regards,
Renzo
 
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Hi,
I am still trying to move Parallels Desktop 10 for Mac to a new MacBook and I am getting the "activation key limit" message.
When I execute the terminal command "prlsrvctl activate-license-online" , I get " -bash: prlsrvctl: command not found".

Why is the command prlsrvctl missing?
 
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RenzoV said:
Hi,
I am still trying to move Parallels Desktop 10 for Mac to a new MacBook and I am getting the "activation key limit" message.
When I execute the terminal command "prlsrvctl activate-license-online" , I get " -bash: prlsrvctl: command not found".

Why is the command prlsrvctl missing?
Click to expand...

1. Please quit Parallels Desktop for Mac.
2.Open terminal and Execute sudo rm -rf /Library/Preferences/Parallels/licenses.xml
3. Restart your Mac.
4. Start Parallels Desktop for Mac and go to Parallels Desktop> Activate Product in the Mac menu.Thanks!
 
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Hi,
I am in need of assistance as well in regards to activating a corporate license key to use Parallel's Desktop 13 for Mac. Receiving the same "activation key limit" message. I would appreciate any help and look forward to hearing from you.

Thanks
 
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My computer stopped working and now when activating parallels on my new machine, I get the message that says:
"You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
I've tried removing the licenses .xml file and prlsrvctl deactivate-license but neither works.
A private message to help resolve this would be very much appreciated - thank you.
 
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JoelC6 said:
My computer stopped working and now when activating parallels on my new machine, I get the message that says:
"You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
I've tried removing the licenses .xml file and prlsrvctl deactivate-license but neither works.
A private message to help resolve this would be very much appreciated - thank you.
Click to expand...
Hi @JoelC6, we have made few changes in the key settings. Please restart Parallels Desktop to reactivate with the same key. Thanks!
 
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Hello, I have the same problem: "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
I do this:
1. Please quit Parallels Desktop for Mac.
2.Open terminal and Execute sudo rm -rf /Library/Preferences/Parallels/licenses.xml
3. Restart your Mac.
4. Start Parallels Desktop for Mac and go to Parallels Desktop> Activate Product in the Mac menu.Thanks!

But not works. What can I do? Thanks
 
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