Upgrading from Free Trial to Permanent Access

J

JasonB17

Bit poster
Hello,
I've been using the trial version of Parallels for school on a daily basis. When my trial expired today I purchased the full Student version. When prompted for my key, I received a notification saying what I used was an "upgrade key", and my initial service code was required.
I no longer have access to the key I used for the trial version. How do I follow through with upgrading the the full student version with out it?Screen Shot 2017-10-02 at 11.59.33 AM.png
 
JasonB17 said:
Hello,
I've been using the trial version of Parallels for school on a daily basis. When my trial expired today I purchased the full Student version. When prompted for my key, I received a notification saying what I used was an "upgrade key", and my initial service code was required.
I no longer have access to the key I used for the trial version. How do I follow through with upgrading the the full student version with out it?View attachment 12963
Click to expand...
It seems you have purchased an upgrade key not a student key. Student key is only sold on www.onthehub.com website. If you purchase an upgrade key, you will need use Parallels Desktop 11/12 as a previous key to complete. If you don't have a valid previous key then get refund and purchase a full version
 
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