How can I deactivate my Parallels Desktop 10 license

I am trying to move my Parallels Desktop 10 to a new Mac, both methods described in this forum did not work:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
Could someone in Parallels help me resolve this? Thanks
 
Wow!! I did not expect Parallels has engineers working over the weekend, this is Saturday afternoon. Thank you very much Arun and Parallels.

My virtual machine works on my new Mac now!!
 
Wow!! I did not expect Parallels has engineers working over the weekend, this is Saturday afternoon. Thank you very much Arun and Parallels.
My virtual machine works on my new Mac now!!
Click to expand...
We are glad that your issue is resolved. Please reach us again for further assistance.
 
Last edited by a moderator:
I have the same problem when I tried to activate parallels on my new MacBook Pro.
`You have reached the maximum number of activations available for your activation key`

I also tried to deactivate the license from my old Mac. But it shows error like `unable to deactivate the product. Your type of license cannot be deactivated.`

any help??
 
Tzu-YiL said:
I have the same problem when I tried to activate parallels on my new MacBook Pro.
`You have reached the maximum number of activations available for your activation key`

I also tried to deactivate the license from my old Mac. But it shows error like `unable to deactivate the product. Your type of license cannot be deactivated.`

any help??
Click to expand...
Hello @Tzu-YiL. Please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal.app). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation.
 
Hi there. I had to change the mainboard of my mac and now i can't work with my parallels 10 anymore. Deactivating the licenze didn't work. Please help
 
Karl-HeinzW1 said:
Hi there. I had to change the mainboard of my mac and now i can't work with my parallels 10 anymore. Deactivating the licenze didn't work. Please help
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Hi @Karl-HeinzW1, please follow the instructions quoted below:
Hemnath@Parallels said:
Please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal.app). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation.
Click to expand...
 
Hello, I have the same issue. I'm not sure if this is the right place to request this. This is my first mac in a few years. My old one died a while back, and I've since been using my work laptop. I get the same error message saying I can't activate because I didn't deactivate my last instance properly.

Edit:
Kindly disregard, I didn't realize that the command given above works for my situation. Thank you!
 
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HarryS6 said:
Hello, I have the same issue. I'm not sure if this is the right place to request this. This is my first mac in a few years. My old one died a while back, and I've since been using my work laptop. I get the same error message saying I can't activate because I didn't deactivate my last instance properly.
Click to expand...
Hello @HarryS6. Please follow the instructions quoted below:
Hemnath@Parallels said:
Please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal.app). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation.
Click to expand...
 
Hello,

I had to update my machine due to a hardware failure. I get an error trying to active my last the license associated with my account because it is activated on a non-functional machine. I am unable to deactivate it from the new machine.

Is there a way to reset this my so that I can use it with my new machine?

Thanks!
 
DarianW said:
Hello,

I had to update my machine due to a hardware failure. I get an error trying to active my last the license associated with my account because it is activated on a non-functional machine. I am unable to deactivate it from the new machine.

Is there a way to reset this my so that I can use it with my new machine?

Thanks!
Click to expand...
We have made changes to the activation key. Try activating it again and check.
 
TaehoJ said:
I have the same problem and the command line method doesn't work!
I need to solve this problem as soon as possible.
Click to expand...
We have made changes to the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command:
prlsrvctl activate-license-online
 
Ajith@Parallels said:
We have made changes to the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command:
prlsrvctl activate-license-online
Click to expand...
Nope! Still doesn't work!!!
 
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