License Key attached to different account, cannot activate purchased key?

K

Kevin14

Bit poster
I messed up somewhere obviously...
I purchased a key for Paralells 12 for Mac and installed it and everything was going great. My computer suffered a hardware failure, so after new hardware and reinstalling Sierra, I cannot input the purchased key. It says that is it associated with another computer, so I click Activate on this computer. Then it pops up saying:
Unable to perform the operation.
This license key is associated with another Parallels account. Please sign in using this account and try again. I have tried all accounts that I can think of. I am certain this is the account I purchased the key through. I don't think I ever had any different account associated with this key.
I tried to register the key but it was that is is tied to another account, but it was the same email address I used to purchase the key.
When I log into my account, there are no active keys.

I have tried the twitter help, but never received a response.
Cleverbridge Reference number: 110890932
I can provide a other info from the purchase, the date of purchase, then card I used, the key that was given to me, anything for prof of purchase.

Is there anyone that can help? Resetting my account? Disable the key and reissue a new one?
Thanks,
Kevin
 
Last edited:
Kevin14 said:
I messed up somewhere obviously...
I purchased a key for Paralells 12 for Mac and installed it and everything was going great. My computer suffered a hardware failure, so after new hardware and reinstalling Sierra, I cannot input the purchased key. It says that is it associated with another computer, so I click Activate on this computer. Then it pops up saying:
Unable to perform the operation.
This license key is associated with another Parallels account. Please sign in using this account and try again. I have tried all accounts that I can think of. I am certain this is the account I purchased the key through. I don't think I ever had any different account associated with this key.
I tried to register the key but it was that is is tied to another account, but it was the same email address I used to purchase the key.
When I log into my account, there are no active keys.

I have tried the twitter help, but never received a response.
Cleverbridge Reference number: 110890932
I can provide a other info from the purchase, the date of purchase, then card I used, the key that was given to me, anything for prof of purchase.

Is there anyone that can help? Resetting my account? Disable the key and reissue a new one?
Thanks,
Kevin
Click to expand...
Hello Kevin14, thank you for sharing the information. Going through your records, I could see that your Parallels Desktop 12 license key registered under same email address which you have used during purchase. Please try activating it once again with the same email address and keep us posted.
 
Swati@Parallels said:
Hello Kevin14, thank you for sharing the information. Going through your records, I could see that your Parallels Desktop 12 license key registered under same email address which you have used during purchase. Please try activating it once again with the same email address and keep us posted.
Click to expand...
I tried, same issue. I logged out, logged back in, and then activation worked! Thanks!

But when I try to register the key through https://license.parallels.com it still says it is registered through a different account. It is working so I don't really care, but is it necessary to registry my key?

Thanks,
Kevin
 
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Hi @Kevin14 , as we informed earlier, the license key for Parallels Desktop 12 for Mac is already registered under the same email address which is used during the purchase. Please go to account.parallels.com and log in using the email address used during the purchase and check here and let us know if you can view your license.
 
Arun@Parallels said:
Hi @Kevin14 , as we informed earlier, the license key for Parallels Desktop 12 for Mac is already registered under the same email address which is used during the purchase. Please go to account.parallels.com and log in using the email address used during the purchase and check here and let us know if you can view your license.
Click to expand...
I did, same email address as the purchase, and I cannot register the key, and there are no keys showing up under Subscriptions and Licenses. I was not clear about that in the previous reply.
This is the response I get:
Problem.
This license key is already registered in a different account.
 
Kevin14 said:
I did, same email address as the purchase, and I cannot register the key, and there are no keys showing up under Subscriptions and Licenses. I was not clear about that in the previous reply.
This is the response I get:
Problem.
This license key is already registered in a different account.
Click to expand...
We have checked and found that you have registered the key under same email address but you have made a typo in the email instead of "com" you've entered "con". I've transferred the license to the right account, please log into your account and check then activate Parallels Desktop 12.
 
Hi,

I'm also trying to activate my license key on a new Mac and am getting this error: "This license key is already registered in a different account."

Can someone please help me out with this?

thanks,
Sean
 
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