Unable to change my Forum display name

My display name in the forums shows up as JamesC17, When I go to the page that should let me manage my account settings I'm told I don't have permission to view the page or make changes.

Parallels forum admin, please assist.

Sorry, I couldn't find a forum help topic in the forum so this is posted here.

 

Hi, please let us know which name you would like to use. We will change it for you.

 

@JamesC17 please send it via the private message.