Can't activate

I backed up my windows VM and reformatted my Mac. When I try to register it says I have used all my licenses but I did not. What can I do?

 

Hi adaminjp.,

Please check your private message and reply us with required details.

Thanks,
Ajith M.

 

Done

 

Hi adaminjp.,

We have made necessary changes, you will be able to activate Parallels Desktop again.

Thanks,
Ajith M.

 

it worked thank you

 

Glad to hear that. Feel free to reach out anytime.

Thanks,
Ajith M.