Win 7 Can't Get Updates / Win 10 Upgrade Stuck on "Getting Updates"

A

AlanF1

Bit poster
I have a clean install of Windows 7 Home Premium that is activated and installed from the ISO into a Parallels 11 VM. Nothing else has been installed except Parallels Tools, so it's about as clean as it can get.

Here is my Mac OS X info:
OS X Yosemite 10.10.5
iMac (21.5-inch, Late 2009)
8GB memory (4 given to Parallels VM)
I have over 120 GB of free space on the VM so disk space is not an issue.

Win 7 cannot get updates.
Windows Updates gets stuck on "Checking for Updates". It never advances. I tried the options about resetting (which it shouldn't need) I found here: http://answers.microsoft.com/en-us/...king-for/971e8400-cd9a-4172-a630-ab1c96754502. Nope, it didn't work.

No matter, I wanted to upgrade to 10 anyway so I followed the instructions Parallels gives for upgrading to Win10 using the Media Creation Tool. That runs up and till the Checking for Updates screen. Once there it just spins. Nothing, even after several hours. I have no clue why it wants to update before it wipes everything on a Win10 install.

Needless to say, I'm stuck.

Any help would be appreciated. If there is a way to install from a Win10 ISO and just overwrite everything while keeping my license info, I would love to know how.

If this can't be resolved, I would like to know who to contact for a Parallels 11 refund.
 
I have the same problem. It says "Getting updates... checking for updates" and the spinning dots don't stop. Any suggestions here?
 
Axeman,
Customer support tried to resolve the issue but they just walked me through everything I had already tried. Nothing worked. They suggested deleting my install and NOT installing from the same ISO image since that repeatedly caused the same issue. So I went and dug up the original ISO image I had from ages ago (the one I was using was fresh download). That ended up working without an issue. I think there was something wrong with the ISO image I was using even though it activated from MS just fine.
Alan
 
Same problem here.
Disabling IPv6 in the Windows 7 guest os fixed the problem for me. I think best way to do that is by adding a new DWORD (32-bit) subkey named DisabledComponents with a value of ffffffff to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters\
https://support.microsoft.com/en-us/kb/929852

I just realized that fix only seemed to fix with VMware guest. With parallels 11 I also had to install KB3102810 manually for the rest of the updates to run on their own.
https://support.microsoft.com/en-us/kb/3102810
 
Last edited:
To resolve this issue, please try upgrading to Windows 7 to 10 as per the steps given below:
- Check your virtual machine is a 32 bit or 64 bit as per http://windows.microsoft.com/en-IN/windows7/find-out-32-or-64-bit
- Please run the 32 bit tool http://go.microsoft.com/fwlink/?LinkId=616935 if your virtual machine runs 32 bit or run the 64 bit tool http://go.microsoft.com/fwlink/?LinkId=616936 if your virtual machine runs 64 bit
- On the two options, select the second one [Upgrade a different computer] and click next.
- On the two options, select the second one [ISO file] and click next.
- Save the file on your desktop.
- Connect the ISO file to the virtual machine as per http://kb.parallels.com/8638
- Open File explorer and go to 'This PC' and then run Windows 10 from the mounted file.
- Proceed on with the installation and check if the issue persists.
 
ManojK@Parallels said:
To resolve this issue, please try upgrading to Windows 7 to 10 as per the steps given below:
- Check your virtual machine is a 32 bit or 64 bit as per http://windows.microsoft.com/en-IN/windows7/find-out-32-or-64-bit
- Please run the 32 bit tool http://go.microsoft.com/fwlink/?LinkId=616935 if your virtual machine runs 32 bit or run the 64 bit tool http://go.microsoft.com/fwlink/?LinkId=616936 if your virtual machine runs 64 bit
- On the two options, select the second one [Upgrade a different computer] and click next.
- On the two options, select the second one [ISO file] and click next.
- Save the file on your desktop.
- Connect the ISO file to the virtual machine as per http://kb.parallels.com/8638
- Open File explorer and go to 'This PC' and then run Windows 10 from the mounted file.
- Proceed on with the installation and check if the issue persists.
Click to expand...

No.
 
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