Parallels 9 new user - Windows 7 ultimate VM losing network connection when idle

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Vinchanity

Bit poster
When I leave my Windows 7 Ultimate VM idle for 15-20minutes, I lose network connection on the VM side. The Mac side is fine.
I am running on the latest MacbookPro Retina with Parallels 9 Build 9.0.24172. I am using a thunderbolt to ethernet adapter but this happens whether I am connected on the mac side via wifi or ethernet.

Windows Troubleshoot does not seem to help. Only using the Parallels Configure network to choose another connection and back will refresh. I have read other forum discussions about this for previous version of parallels and windows vm but not real solutions.

Does anyone have a fix for this. It is not devastating but annoying.
 
Vinchanity said:
When I leave my Windows 7 Ultimate VM idle for 15-20minutes, I lose network connection on the VM side. The Mac side is fine.
I am running on the latest MacbookPro Retina with Parallels 9 Build 9.0.24172. I am using a thunderbolt to ethernet adapter but this happens whether I am connected on the mac side via wifi or ethernet.

Windows Troubleshoot does not seem to help. Only using the Parallels Configure network to choose another connection and back will refresh. I have read other forum discussions about this for previous version of parallels and windows vm but not real solutions.

Does anyone have a fix for this. It is not devastating but annoying.
Click to expand...

I'm experiencing the same problem.
 
edgett said:
I also am experiencing this problem. This started occurring in the last week.

  • Host OS: Mac OS X 10.9, Fully Patched
  • Parallels Desktop: 9.0.24172
  • Guest OS: Windows 8.1 Enterprise, Fully Patched

UPDATE: Looks like Parallels is aware of it and working on a patch: http://forum.parallels.com/showthre...ks-Windows-8-1&p=711295&viewfull=1#post711295
Click to expand...

Running Parallels 9.0.24229 (Revision 991745)
Host: OSX 10.9.3 fully patched
Guest/VM: Windows 7 Professional, fully patched.

VM loses network connections within 3 minutes of logging in, while I'm busy working. No power save, no sleep mode, no nothing. Refreshing network configuration in Parallels -> Devices -> Network 1 doesn't do anything. Only fix is to log out and back into the VM, or restart it. Hardly useful options while in the middle of working on a document that lives on the server that I'm suddenly no longer connected to. Yes, I can save locally, re-login/reboot, reopen the local and save to the network... but holy crap does THAT ever leave me a lot of room for error! Any further fixes refinements on their way?
 
I wonder if OS X Mavericks new power-saving features are at fault here.
I have seen the network adaptor going to sleep and being slow to wake up on the Mac side, so this theoretically could be having a knock-on effect with VMs.
 
Ram@Parallels said:
Hi All,

Please Follow the steps below:

1. (Re)Install Parallels Tools as suggested at http://kb.parallels.com/4841
2. Change the network type: Go to VM Configure (http://kb.parallels.com/117287) > Hardware > Network > Select Network type > choose "Default Adapter" > restart Windows and let us know how it goes.
Click to expand...

So far, no good. Logging in takes forever, ultimately failing to connect to the server, which means no user profile, no network drives, and constant requests to reboot the VM. Two error windows open up: Parallels Shared Profile: "You will be logged out of the system to apply the new Shared Profile Settings" (which never gets fixed, regardless of the number of reboots), and Open Folder: "\\{server-name}\Redirected Folders\{Profile Name}\Desktop is not accessible. You might not have permission to use this network resource. The specified account does not exist."

Switching the network back to "shared" fixes those issues, but again results in sporadically, but permanently, losing server resource connectivity.

Thanks for looking into this!
 

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Other fun bit: So, when the login is successful, its nice and fast, there's the network, there's the server, yay!

Then the server disappears and all hell breaks loose.

Trying to logout/login or restart results in a sign-in process to windows that takes... forever. Well, at least 10 minutes (forever in sign-in time, that's for sure!)

When it takes that long, it will completely fail to have connected to the server, which is WHY it takes so long, i assume. If I then Reinstall Parallels Tools, it'll run through the process, reboot, and come up fine. Until the next time it loses the server connection. Lather, rinse, repeat. Definitely a downer.
 
dk-nms said:
Other fun bit: So, when the login is successful, its nice and fast, there's the network, there's the server, yay!

Then the server disappears and all hell breaks loose.

Trying to logout/login or restart results in a sign-in process to windows that takes... forever. Well, at least 10 minutes (forever in sign-in time, that's for sure!)

When it takes that long, it will completely fail to have connected to the server, which is WHY it takes so long, i assume. If I then Reinstall Parallels Tools, it'll run through the process, reboot, and come up fine. Until the next time it loses the server connection. Lather, rinse, repeat. Definitely a downer.
Click to expand...


Hi dk-nms,

Please generate a report id as suggested at http://kb.parallels.com/9058 and provide us the problem report number.

Note: Generate report id when the error appears.
 
Hi dk-nms,

Thank you for providing the problem report ID. Please follow the steps as suggested below:

1. Start Windows 7 Virtual Machine.
2. Open "RUN" Command in Windows 7: Click start > type RUN in search > open "RUN" Command.
3. In "RUN" Command type > %temp%
4. In temp folder navigate to> PrlToolsPackages > Launch "setup"by double clicking on it > click "Yes"if user access control pop up appears.
5. Click Next on Parallels Tools setup Wizard > choose Repair and click continue> Click install.
6. Restart Virtual machine once done.
 
Ram@Parallels said:
Hi dk-nms,

Thank you for providing the problem report ID. Please follow the steps as suggested below:

1. Start Windows 7 Virtual Machine.
2. Open "RUN" Command in Windows 7: Click start > type RUN in search > open "RUN" Command.
3. In "RUN" Command type > %temp%
4. In temp folder navigate to> PrlToolsPackages > Launch "setup"by double clicking on it > click "Yes"if user access control pop up appears.
5. Click Next on Parallels Tools setup Wizard > choose Repair and click continue> Click install.
6. Restart Virtual machine once done.
Click to expand...

Started iMac from a cold boot first thing this morning. Windows 7 VM started up just fine. Ran the PriTools repair as directed. On reboot, VM completely failed to find the server again, resulting in the same set of issues. Ran another problem report, hoping there might be something new, since it JUST had the Tools repaired prior to failure.

Report #45174849 has just been submitted. Thanks!

dk
 
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