prl_disp_service Error

Nope, no diverting

Hi Elrich,
I searched parallels.log bug no sign of "diverting".

I also looked at the full Console Messages and found interesting messages at parallels launch time (I added the emphasis):
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] objc[250]: Class QMacSoundDelegate is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] objc[250]: Class QNSMenu is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] objc[250]: Class QNSStatusItem is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] objc[250]: Class QNSImageView is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] Failed to locate SDK symbol 'PrlSrv_GetAllHostUsers' on initialization (!)
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] Failed to locate SDK symbol 'PrlVmCfg_GetConfigValidity' on initialization (!)
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] Failed to locate SDK symbol 'PrlVm_Restore' on initialization (!)
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] Failed to locate SDK symbol 'PrlVmCfg_IsSharedProfileEnabled' on initialization (!)
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] Failed to locate SDK symbol 'PrlVmCfg_SetSharedProfileEnabled' on initialization (!)
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] Failed to locate SDK symbol 'PrlVmCfg_IsUseDesktop' on initialization (!)
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] Failed to locate SDK symbol 'PrlVmCfg_SetUseDesktop' on initialization (!)
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] Failed to locate SDK symbol 'PrlVmCfg_IsUseDocuments' on initialization (!)
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] Failed to locate SDK symbol 'PrlVmCfg_SetUseDocuments' on initialization (!)
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] Failed to locate SDK symbol 'PrlVmCfg_IsUsePictures' on initialization (!)
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] Failed to locate SDK symbol 'PrlVmCfg_SetUsePictures' on initialization (!)
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] Failed to locate SDK symbol 'PrlVmCfg_IsUseMusic' on initialization (!)
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] Failed to locate SDK symbol 'PrlVmCfg_SetUseMusic' on initialization (!)
7/8/10 12:40:49 PM [0x0-0x2a02a].com.parallels.desktop.console[250] Failed with SDK library 'libprl_sdk.dylib'.
7/8/10 12:40:49 PM com.apple.launchd.peruser.501[116] ([0x0-0x2a02a].com.parallels.desktop.console[250]) Exited with exit code: 9

Also:
7/8/10 12:34:25 PM com.parallels.desktop.launchdaemon[55] /Library/Parallels/Parallels Service.app/Contents/Resources/ParallelsDispatcherService: line 126: 72 Trace/BPT trap "${ParallelsNetStart}"
7/8/10 12:34:25 PM com.apple.ReportCrash.Root[88] 2010-07-08 12:34:25.063 ReportCrash[88:2903] Saved crash report for prl_net_start[72] version ??? (???) to /Library/Logs/DiagnosticReports/prl_net_start_2010-07-08-123425_localhost.crash
7/8/10 12:34:27 PM com.apple.launchctl.LoginWindow[109] launchctl: Dubious permissions on file (skipping): /Library/LaunchAgents/com.google.keystone.agent.plist
7/8/10 12:34:28 PM com.apple.launchctl.Background[117] launchctl: Dubious permissions on file (skipping): /Library/LaunchAgents/com.google.keystone.agent.plist
7/8/10 12:34:28 PM com.apple.launchctl.Aqua[118] launchctl: Dubious permissions on file (skipping): /Users/zaza/Library/LaunchAgents
7/8/10 12:34:28 PM com.apple.launchctl.Aqua[118] launchctl: Dubious permissions on file (skipping): /Library/LaunchAgents/com.google.keystone.agent.plist
7/8/10 12:34:28 PM com.apple.launchd.peruser.501[116] (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
7/8/10 12:34:28 PM com.apple.launchctl.Aqua[118] launchctl: Dubious permissions on file (skipping): /Users/zaza/Library/LaunchAgents
 
FrankK said:
Hi Elrich,
I searched parallels.log bug no sign of "diverting".
Click to expand...
Hi,
I meant install.log, not a parallels..

FrankK said:
I also looked at the full Console Messages and found interesting messages at parallels launch time (I added the emphasis):

7/8/10 12:34:28 PM com.apple.launchctl.Background[117] launchctl: Dubious permissions on file (skipping): /Library/LaunchAgents/com.google.keystone.agent.plist
7/8/10 12:34:28 PM com.apple.launchctl.Aqua[118] launchctl: Dubious permissions on file (skipping): /Users/zaza/Library/LaunchAgents
7/8/10 12:34:28 PM com.apple.launchctl.Aqua[118] launchctl: Dubious permissions on file (skipping): /Library/LaunchAgents/com.google.keystone.agent.plist
7/8/10 12:34:28 PM com.apple.launchd.peruser.501[116] (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
7/8/10 12:34:28 PM com.apple.launchctl.Aqua[118] launchctl: Dubious permissions on file (skipping): /Users/zaza/Library/LaunchAgents
Click to expand...

All this shows that there are some troubles in system.. These files are related to not a parallels applications.

So, I still think that the trouble with Parallels is due to diverting during install
 
No sign of diverting in parallels install log

Hi Elric,

I'm afraid there is no sign of "diverting" in the parallels installer log. I just ran the parallels installer again just to be sure.

Thanks,
Frank
 
I've fixed the problem

Hi Elrich,
I wanted to report that I've managed to fix the problem and Parallels is now working.

I noticed that even though I had been reinstalling, the modification dates on most of the Parallels items in /Applications were not updating. So in addition to removing everything Parallels that I could find in /Library I also deleted the Parallels items in /Applications.

This time when I ran the installer it put up a dialog saying that a newer version of Parallels was available and would I like to update? I voted yes, and it downloaded a new version and installed that. Somehow this time it fixed the problem and Parallels appears to be working fine again.

Thanks,
Frank
 
How do you check that prl_disp_service is running

Hi

I am having the above error the only way get into parallels is re-instal everytime after reboot - MY REPORT NUMBER IS 7893761

My question is how do I check that the service above is activated, and how do I activate it if it is not?

Thanks
 
theparn said:
Hi

I am having the above error the only way get into parallels is re-instal everytime after reboot - MY REPORT NUMBER IS 7893761
Click to expand...

I see that you have already applied steps with setting correct permissions ( "sudo chmod 644 com.parallels.desktop.launchdaemon.plist" etc). Does the issue still persists?

theparn said:
My question is how do I check that the service above is activated, and how do I activate it if it is not?

Thanks
Click to expand...

It is possible to check in the /Applications/Utilities/Activity Monitor. The process is named "prl_disp_service"
 
i am going to restart. however, the prl_disp_service is not even in the activity monitor, or do i need to go deeper and ouble click into parallels? I do have prl_vm_app open?
 
OK, still getting that error message after restarting the MAC. The disp_service is not visible in the activity monitor. The only way I am going to be able to open the parallels is re-instal it. PLEASE HELP :-)

New error log 7895482

Any chance we can talk on the phone?
 
theparn said:
Any chance we can talk on the phone?
Click to expand...

Hi, support is not my primary work activity, my boss will kill me if I spend too much time on it. Seems that you need to create a support-ticket

theparn said:
OK, still getting that error message after restarting the MAC. The disp_service is not visible in the activity monitor. The only way I am going to be able to open the parallels is re-instal it. PLEASE HELP :-)

New error log 7895482
Click to expand...

May be repairing permissions will help, I see there are messges in log:
Feb 14 09:36:03 iMac com.apple.launchctl.Background[87]: launchctl: Dubious ownership on file (skipping): /Library/LaunchAgents
Feb 14 09:36:03 iMac com.apple.launchctl.LoginWindow[90]: launchctl: Dubious ownership on file (skipping): /Library/LaunchAgents
 
OK, I am brand new to MAc. If this was a PC i'd be all over it

I do not know how to repair permissions? How do i do that?
 
theparn said:
OK, I am brand new to MAc. If this was a PC i'd be all over it

I do not know how to repair permissions? How do i do that?
Click to expand...

please reffer to http://support.apple.com/kb/ht2963 :

"For Mac OS X 10.2 or later, open Disk Utility (/Applications/Utilities/). Select your Mac OS X startup volume in the column on the left of the Disk Utility window, then click the First Aid tab. Click the Repair Disk Permissions button. You may see an erroneous message."
 
Elric said:
Yes, it might be chmod problem.. Permissions should be -rw-r--r-- (only root is able to read the file),
I'm not sure whether RepairPermission will fix this, so it is better to open /Application/UtilitiesTerminal and execute next commands

1) sudo chmod 644 /Library/LaunchDaemons/com.parallels.desktop.launchdaemon.plist

2) sudo chown root:wheel /Library/LaunchDaemons/com.parallels.desktop.launchdaemon.plist

3) sudo launchctl load /Library/LaunchDaemons/com.parallels.desktop.launchdaemon.plist

4) sudo launchctl start com.parallels.desktop.launchdaemon

If this won't help, I will need to see the file /Library/Logs/parallels.log. Please create a support ticket at http://www.parallels.com/support/desktop/request/ and attach this file to the ticket
Click to expand...

This worked for me after I recently fitted a new HD in my MacBookPro, migrated all my stuff back from a Time Machine backup but Parallels 4 wasn't working. Ran the terminal commands as suggested and it started.
 
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