Help - I keep going through the "please wait" slideshow, and each time it goes through the process for about 10-15 mins, then gives me the attached dialog box. On clicking okay, it takes me to the windows screen with no start menu and the driver messages at the bottom; cmd+alt to release the mouse doesn't work properly. Double clicking setup.exe on drive D simply takes me back to the "please wait" slideshow, as does choosing "install parallels tools" from the menu when i can finally release the mouse. I seem to be in an infinite loop. The link in the message is of no use whatsoever.
Help! "Cannot upgrade virtual machine"
- Thread starter els76uk
- Start date
I tried switching off the virtual machine, restarting my mac and trying again by starting parallels and installing parallels tools. However, the mouse would not respond at all so I couldn't do much; when I tried to use the keyboard, Kaspersky kept giving me messages which I couldn't respond to. The only way to release the mouse is to alt-tab out of the application. This is very, very poor of Parallels as I'm now stuck with a non working copy of windows.
Don't bank on restoring from backup... I expected I could get Parallels 3 from my Time Machine backup, but when I'd restored both the virtual machine and the Parallels app from there, it still wouldn't run - something about driver conflicts, please reinstall. Which, of course, you can't do because Parallels 3 isn't available on the website anymore. So what was the point of taking a backup?? I'm now sitting on hold because I paid for a phone call to tech support - 7 mins on hold so far to the US number, with "Thank you for holding. We appreciate your call..." every 15 seconds.
Then, after 10 minutes: "We deeply apologise but all our engineers are assisting other callers. Please call later. Goodbye." Disconnected.
There are some very rude words I can think of at this point. Thanks for taking my £20 anyway, Parallels.
If I can't restore from a TimeMachine backup, then I'm hosed. I will NOT be happy.
stupid.stupid.stupid me.
Reverting to version 3
I had the same problem and decided to revert to v3... Uninstalled version 4... Downloaded v3. Copied backup files made during conversion of image to the library / parallels folder (hidden files including image)... Installed V3 and it was like I had never left...
Good luck.
I had the same problem and decided to revert to v3... Uninstalled version 4... Downloaded v3. Copied backup files made during conversion of image to the library / parallels folder (hidden files including image)... Installed V3 and it was like I had never left...
Good luck.
Thanks - where did you find v3?
