Ok, a long time ago I was really bitching about the support when I finally got a reply from Benjamin .
http://forums.parallels.com/thread8230.html
So I convinced my boss to try Parallels on our Mac stations to be able to run Windows for development purposes.
A week later we were running already into some problems we were not able to solve ... during the first week of February our manager bought phone support . He was not able to reach the support line. Additional to that we have opened several tickets which were not answered ...
Long story short .. we completely forgot about it after a few weeks .. just today when I had to install SQL 2005 for testing I remembered the whole Prallels issue (using now one host of our ESX farm instead of our Macs) and thought I check the status ..
Wow ... The tickets have been opened three month ago and still no answer .. When browsing this forum I can - once again - read only complains about support.
I don't care about the sticky in the General Question forum to send PMs since this obviously
doesn't help either.
Long story short, my boss has a short fuse and he thinks about going the legal way which I don't think he / we will do since this is just silly .. Anyway ...
For all support - sufferer (nice word) check out various forums (also macnn) - people are very satisfied with the new VMWare Fusion Beta .. time to trash Parallels ....
Thanks for nothing guys
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