Upgrade protection customers

smj said:
Just curious if anyone with upgrade protection has received the magic email containing their new activation key?

If not have you had any luck requesting one directly from the Parallels support people?

Seems pretty unfair to me that we're being made to wait for so long when it should be a simple matter to send us an email with our new keys
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I have just checked my mailbox and the Parallels 3.0 key has arrived.

But I would wait a little while until Parallels updates the software to include the option to disable SmartSelect before I would upgrade.

Pierce_Brosnan.jpg
 
smj said:
Just curious if anyone with upgrade protection has received the magic email containing their new activation key?

If not have you had any luck requesting one directly from the Parallels support people?

Seems pretty unfair to me that we're being made to wait for so long when it should be a simple matter to send us an email with our new keys
Click to expand...

After asking about my activation key, I received the following message at 7:11 EDT this morning:

----

Hello,

Thank you for contacting Parallels support.

We apologize for the inconvenience caused, due to the great interest of
our customers in the new release there were some technical trouble with
the servers. We are doing our best to solve this situation as soon as
possible and you should receive the email shortly. Please contact us
again by replying to this email if you won't receive and email in a few
days. Also please make sure that the purchase email hasn't been stopped
by your email spam filter.

--
Best regards,
Catherine
Parallels Customer Service
http://www.parallels.com
 
Massive run-around leads to cancelled order

I didn't get my key when promised. Tons of excuses don't cut it with me. After waiting 35 minutes for Customer Support I was shuffled to a different department. This person gave me the same story about 650,000 keys to send out but I'm not buying that either. Spammers can send out a million emails an hour and they can't send a key to a registered owner within 5 days? They do have computers..... right?

Don't promise what you can't deliver. They should have released 3.0 when everything was in place, not just a download. As a result, I cancelled my order and will check out VMWare's Fusion.

I'll still use my 2.5 since it gets the job done but I'm disappointed with the company.
 
I made my purchase from parallels.com on February 19, 2007. After purchase I received two emails -- one receipt and titled "Getting Started with Parallels Desktop for Mac". This second email included the text below:

"Thank you for purchasing Parallels Desktop for Mac, the industry's most powerful and user-friendly virtualization solution!

This copy includes free Upgrade Protection for one year following the date of purchase, which entitles you to receive all major upgrades released during that timeframe at no additional cost. When a new major version is released, you will receive an email to the address you used to register the product that includes instructions on how to download and install the new version, and a permanent activation key that is compatible with the new version."

When I first contacted order-support@, I got the canned reply:

"If you purchased Parallels Desktop for Mac online or as a boxed copy starting from May 1, 2007, you will automatically get a free upgrade to 3.0. If you bought Maintenance or purchased Parallels Desktop during the Christmas Holidays special offer (Upgrade Protection) you will also receive a free 3.0 upgrade key."

I obviously didn't purchase it during the "Christmas Holidays special" or after May 1, 2007 -- but I did get the email stating the terms of the "protection".

I've contact order-support@ several times since with zero response. Is this protection I was informed I had received going to be honored or not?

Thanks,
Colin
 
I'm in the same boat as the above, I purchased in Feb and I have an email stating upgrades for a year ( including Major Versions ) but still no key.
 
coling said:
I made my purchase from parallels.com on February 19, 2007.
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I am in the same boat too. [Edit: Well, almost. I now see that I purchased it on January 19, not February 19.]

When the 3.0 pre-order was announced, I purchased it but later realized I was entitled to a free upgrade. I canceled my order and received an e-mail from [email protected] saying, "The refund was made, you will receive key for 3.0 for free after Parallels Desktop 3.0 goes GA."

I have not received the key and have heard nothing else since that e-mail.

David
 
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spectre said:
According to the information I have, the most of the Maintenance and Upgrade Protection users should start receiving their free keys now. Support also handles key exchange, but only in case if you haven't received the key automatically.
I'd suggest you to wait for the end of this week for the email with the key, then start sending letters to support. Please remember that depending on the overall number of the requests we receive answering yours may take some time. [email protected] is the best place to ask for the manual key exchange.
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I received my activation key, but no download link, and no instructions on how to install the upgrade.

Do I install over the top of 2.5? Or do I need to uninstall 2.5? Or.....what?

This is very frustrating - and seems to be generating truly bad relations for Parallels.
 
I received the email 2 days ago - the link and activation key. Downloaded and installed. Originally purchased on the 22/12/2006. All seems good...
 
qtzar said:
I'm in the same boat as the above, I purchased in Feb and I have an email stating upgrades for a year ( including Major Versions ) but still no key.
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Me too purchased in Jan, I got the email stating upgrades for a year but still no email with my Key.

I have emailed them about it a few days ago but still no response :(

not very happy

Slakerr
 
I'm also still waiting for my key. I've logged a support item, but heard nothing back except for the usual automated response :(

Best regards,
Stu
 
coling said:
I made my purchase from parallels.com on February 19, 2007. . . . I've contact order-support@ several times since with zero response. Is this protection I was informed I had received going to be honored or not?
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I purchased on January 19. I e-mailed order-support on 06/07 and 06/15 and finally got my key today.

David
 
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I still haven't got mine, first couple of emails I sent were saying that I needed to buy a key, even when I had clearly pointed out that I have a year of free upgrades.
My trial key expires in 4 days, so I better get it before then!
Just tried phoning via Skype from New Zealand but it is outside of their office hours.
 
jnimmo said:
I still haven't got mine, first couple of emails I sent were saying that I needed to buy a key, even when I had clearly pointed out that I have a year of free upgrades.
My trial key expires in 4 days, so I better get it before then!
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What worked for me was forwarding to <[email protected]> the original e-mail I received when I purchased Parallels, which stated that I would receive free upgrades for one year.

After they first agreed I was eligible for the free upgrade, I had to remind them twice to finally get it.

David
 
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