I'm looking for assistance regarding a charge that appeared on my debit card from Parallels Desktop, despite having previously cancelled my subscription. My account shows that the product is expired, yet it is still running on my laptop, and the money was debited from my card. Please issue a refund ASAP as per my EU PSD2 consumer rights.
Unauthorized Charge After Subscription Cancellation!
- Thread starter Ruben7
- Start date
Avinash Bundhoo
Staff member
Hi,
Thank you for reaching out!
To better assist you, please open a support ticket through our Support Portal. Our team will be happy to look into this for you.
In order to obtain phone/chat support, kindly follow the below steps:
1. Sign in to your Parallels account using the link: https://my.parallels.com/login
Make sure your Parallels Desktop license is registered.
2. Go to the Support page. ( https://my.parallels.com/support/ )
3. Select your product and the category of your question.
Enter a short issue description or key words into the search box.
4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
Kindly refer to this article for more information: https://kb.parallels.com/6571
Thanks
If a subscription was cancelled before the renewal date but a charge still appeared, I would first check the cancellation confirmation and the account’s subscription status. It is also worth reviewing the billing date and payment history to confirm whether the charge relates to the cancelled subscription or another transaction. If the charge was made after cancellation, contacting the provider’s billing support with the cancellation confirmation and transaction details would be the best next step. Keeping screenshots and email confirmations can also help if a refund or payment dispute becomes necessary.