Unable to use Steam / windows reported no product key found on device

N

NathanF5

Bit poster
Hey Parallels! I have been experiencing a problem where I cannot open Steam games on parallels recently. Quite simply, when I click a game to open it (or Steam itself), nothing happens.

Perhaps relatedly, I have had a small message on the bottom right of my parallels desktop when I open it telling me to activate windows.

In the system settings, it tells me "No product key was found on my device" with the error code 0xC004F213. When I click "change product key", it brings me to a screen to enter a 25-digit long product key, but my license key on my Parallels account is 30 digits long.

The windows desktop within Parallels offers me the option of purchasing a "genuine" copy of windows, but that's another $135 and has not been necessary in the past.

Thanks for the help!
Nathan
 
NathanF5 said:
Hey Parallels! I have been experiencing a problem where I cannot open Steam games on parallels recently. Quite simply, when I click a game to open it (or Steam itself), nothing happens.

Perhaps relatedly, I have had a small message on the bottom right of my parallels desktop when I open it telling me to activate windows.

In the system settings, it tells me "No product key was found on my device" with the error code 0xC004F213. When I click "change product key", it brings me to a screen to enter a 25-digit long product key, but my license key on my Parallels account is 30 digits long.

The windows desktop within Parallels offers me the option of purchasing a "genuine" copy of windows, but that's another $135 and has not been necessary in the past.

Thanks for the help!
Nathan
Click to expand...
Hello,
If you are facing an issue with Steam games , for us to further investigate the technical issue, kindly provide us with the following information:
1. What are the different games that you are unable to open.
2. Screenshot of error message you are receiving (if any).
3. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.

Thanks
 
So I've done several windows updates on Parallels (it seems I somehow got pretty far behind) and Steam and its associated games work again. I was never getting error messages; quite simply, the clicking the Steam icon or any games on the desktop literally did nothing.

I'd still be curious if there's any license key for windows I should be using regardless of the other (now resolved) issues.

FWIW I'm not experiencing any problems anymore! Thanks for the reply!
 
NathanF5 said:
So I've done several windows updates on Parallels (it seems I somehow got pretty far behind) and Steam and its associated games work again. I was never getting error messages; quite simply, the clicking the Steam icon or any games on the desktop literally did nothing.

I'd still be curious if there's any license key for windows I should be using regardless of the other (now resolved) issues.

FWIW I'm not experiencing any problems anymore! Thanks for the reply!
Click to expand...
Hello,
Thank you for your feedback.
Kindly provide us with more details regarding your request for Windows license key?
Normally, if you wish to purchase and activate your Windows virtual machine, kindly refer to this article from Microsoft: https://support.microsoft.com/en-us/windows/activate-windows-c39005d4-95ee-b91e-b399-2820fda32227
Thank you.
 
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