Dear alll,
I lately suffered the demise of my old mac laptop, and I have only recently managed to get my parallels v15 reactivated on a replacement machine because my old email address had been closed down by TalkTalk. It took me nearly ten days to argue my case and get the software up and running again via a new email address. Frankly something of a nightmare.
I will be 82 years of age at Christmas, and have been using my old permanent purchase of V15 on a mid-2012 macbook pro for years. I use that Parallels VM I bought in 2020 for my emails and a number of old programmes I cannot use on the mac. Because I could not email using my VM software (I have never used Mac Mail) I could only seek help using my ipad.
Having finally, about a month ago, got the VM up and running again using the newly amended account to activate Parallels on a spare old macbook pro, and now finding that machine has a failing wifi card that only works within a few yards of the router, I have moved the hard drives to another machine I purchased second-hand, and discover that I cannot activate my old Parallels v15 on that, even though I have logged on to my account with the new email address and password.
The software was purchased - as shown by my account - on - "21/01/2020, 06:16 Subscription purchase 1 Online Store GBP 39.99"
Over the many years I have been using a mid-2012 macbook pro, I used to be able to reactivate the VM easily if a machine died and I acquired another. Not so now!
I cannot even email the "support" team, the option being greyed out. I have never used Facebook or any of the other modern means of communicating, and am not about to start now. The only support available is via AI subject pages that no longer cover older software.
I cannot afford to pay the demanded annual subscriptions for a Parallels VM, and should not suffer from unprincipled attempts to make me do so having purchased a permanent version. The modern way of doing business leaves much to be desired. I simply want my original purchase to be honoured so that I can again communicate with my friends and be left alone to use my old software. Is that too much to ask? I can presently not even use anything on my Windows 10 VM or send or download my emails there, so I cannot use the recent support emails to seek further help. It also seems the goalposts may have been moved.
If anyone can help me to get into genuine contact with a company support member who can help me restore my purchased software I would be particularly grateful.
My account name is now " HARC-MRL"
Thanks in anticipation
I lately suffered the demise of my old mac laptop, and I have only recently managed to get my parallels v15 reactivated on a replacement machine because my old email address had been closed down by TalkTalk. It took me nearly ten days to argue my case and get the software up and running again via a new email address. Frankly something of a nightmare.
I will be 82 years of age at Christmas, and have been using my old permanent purchase of V15 on a mid-2012 macbook pro for years. I use that Parallels VM I bought in 2020 for my emails and a number of old programmes I cannot use on the mac. Because I could not email using my VM software (I have never used Mac Mail) I could only seek help using my ipad.
Having finally, about a month ago, got the VM up and running again using the newly amended account to activate Parallels on a spare old macbook pro, and now finding that machine has a failing wifi card that only works within a few yards of the router, I have moved the hard drives to another machine I purchased second-hand, and discover that I cannot activate my old Parallels v15 on that, even though I have logged on to my account with the new email address and password.
The software was purchased - as shown by my account - on - "21/01/2020, 06:16 Subscription purchase 1 Online Store GBP 39.99"
Over the many years I have been using a mid-2012 macbook pro, I used to be able to reactivate the VM easily if a machine died and I acquired another. Not so now!
I cannot even email the "support" team, the option being greyed out. I have never used Facebook or any of the other modern means of communicating, and am not about to start now. The only support available is via AI subject pages that no longer cover older software.
I cannot afford to pay the demanded annual subscriptions for a Parallels VM, and should not suffer from unprincipled attempts to make me do so having purchased a permanent version. The modern way of doing business leaves much to be desired. I simply want my original purchase to be honoured so that I can again communicate with my friends and be left alone to use my old software. Is that too much to ask? I can presently not even use anything on my Windows 10 VM or send or download my emails there, so I cannot use the recent support emails to seek further help. It also seems the goalposts may have been moved.
If anyone can help me to get into genuine contact with a company support member who can help me restore my purchased software I would be particularly grateful.
My account name is now " HARC-MRL"
Thanks in anticipation
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