Siemens JT2Go shows completely black 3D viewport

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by karitch, Jan 28, 2026.

  1. karitch

    karitch Bit poster

    Messages:
    5
    The app is this: Siemens JT2Go Desktop which was downloaded from Microsoft Store.
    The issue is simple: the viewport or windows where you should view the 3D model is completely black.
    The computer is Apple Silicon M4.
    Parallels Desktop 26 for Mac Standard Edition 26.2.1 57371 with default settings.
    JT2Go.jpg
     
    karitch, Jan 28, 2026
    #1
  2. karitch

    karitch Bit poster

    Messages:
    5
    Still reproducible in Parallels Desktop Version 26.2.2 (57373).
     
    karitch, Feb 18, 2026
    #2
  3. karitch

    karitch Bit poster

    Messages:
    5
    Still reproducible in Version 26.3.0 (57392).
     
    karitch, Mar 26, 2026
    #3
  4. Adarsh Jeetun

    Adarsh Jeetun Staff Member

    Messages:
    127
    Hello,
    We have created ticket #56***58 to assist you further.
    Kindly check your mailbox for further instructions.
    Thank you!
     
    Adarsh Jeetun, Mar 30, 2026
    #4

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