Refund Request - Duplicate Charge / Cancel Reference 525305618 (Keep 525306605)

Hello Parallels Support Team,

I am requesting your assistance with a refund for a duplicate purchase processed via Cleverbridge.

On 12/17/2025, I attempted to complete a purchase, but my first card did not show an approval/acceptance at checkout. To avoid losing the order, I completed the purchase using a second card. However, the first card transaction--initially appearing to be declined/unsuccessful--was later accepted and processed as well, resulting in two purchases.

Please cancel/refund the following order (duplicate) -- invoice attached:

• Reference/Order no.: 525305618
• Status: Paid
• Product: Parallels Desktop for Mac Pro Edition Upgrade (1 Year)
• Total: R$ 858.85

Please keep the following order active:

• Reference/Order no.: 525306605
• Status: Authorized
• Product: Parallels Desktop for Mac Pro Edition (1 Year)
• Total: $59.99
  

I am requesting a refund for the duplicate transaction and confirm this request is within the 30-day money-back guarantee period.

I previously attempted to contact Cleverbridge, but I could not find a phone number for support, and I am not sure my online refund submissions were received. I also submitted requests through the Parallels support form, but I have not received a confirmation email and no ticket appears in my dashboard.
Could you please escalate and process this refund request, or advise the best way to proceed?

Thank you very much,
Leonel Ferreira.

 

"Our support representative will get in touch with you shortly. Please check your inbox."

-->> The problem is that I still haven't received any contact or follow-up.

It was "just disconnect".

 

I would like to reiterate that two subscriptions were created on the same day, which does not make any sense. Please, Parallels, assist in resolving this as soon as possible.