Parallels Desktop for Mac hangs

Discussion in 'macOS Virtual Machine' started by LucaG1, Oct 17, 2017.

  1. LucaG1

    LucaG1 Bit poster

    Messages:
    3
    I'm suffering a very strange issue: in a particular site (a classroom in a manufacturing plant located over a power plant) I'm not able to start Parallels on my MacBook 15" (last 2016 with OSx 10.30).
    At home or in my office I have no problems, but in that particular site Parallels doesn't work. I have tried to start many times the application, restarted the Mac... logged in with another account... nothing works.
    Others applications work fine (Photoshop, Word, Safari, Firefox, etc.) but Parallels doesn't start.
    The only solution is a "forced" exit.
    Outside that plant it works fine...
    Any suggestion? Magneting fields?

    Many thanks

    Luca G.
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,258
    Hi @LucaG1 , are you connected to any networks on that site?
     
  3. LucaG1

    LucaG1 Bit poster

    Messages:
    3
    No, not connectet
     
  4. LucaG1

    LucaG1 Bit poster

    Messages:
    3
    Date/Time: 2017-10-16 13:27:19 +0200
    OS Version: Mac OS X 10.13 (Build 17A405)
    Architecture: x86_64h
    Report Version: 26

    Data Source: Stackshots
    Command: prl_client_app
    Path: /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app
    Identifier: com.parallels.desktop.console
    Version: 13.1.0 (43108)
    Build Version: 13.1.43108.0
    Project Name: Parallels
    Source Version: 43108.0
    Parent: launchd [1]
    PID: 1087

    Event: hang
    Duration: 6.90s (process was unresponsive for 14 seconds before sampling)

    Steps: 69 (100ms sampling interval)
    Hardware model: MacBookPro13,3
    Active cpus: 8
    Time Awake Since Boot: 260s
    Fan speed: 2157 rpm
    --------------------------------------------------
    Timeline format: stacks are sorted chronologically
    Use -i and -heavy to re-report with count sorting
    --------------------------------------------------

    Heaviest stack for the main thread of the target process:
    69 start + 1 (libdyld.dylib + 4421) [0x7fff6eddc145]
    69 ??? (prl_client_app + 1038763) [0x105b889ab]
    69 QCoreApplication::exec() + 341 (QtCore + 1971493) [0x10b308525]
    69 QEventLoop::exec(QFlags<QEventLoop::processEventsFlag>) + 412 (QtCore + 1959580) [0x10b30569c]
    69 ??? (<CDB6BCA7-E17C-3C52-90F6-D561A4B39573> + 138015) [0x10e517b1f]
    69 -[NSApplication run] + 764 (AppKit + 223237) [0x7fff44e8a805]
    69 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044 (AppKit + 8220056) [0x7fff4562ad98]
    69 _DPSNextEvent + 2085 (AppKit + 268791) [0x7fff44e959f7]
    69 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 193364) [0x7fff46b98354]
    69 ReceiveNextEventCommon + 613 (HIToolbox + 194006) [0x7fff46b985d6]
    69 RunCurrentEventLoopInMode + 286 (HIToolbox + 194662) [0x7fff46b98866]
    69 CFRunLoopRunSpecific + 483 (CoreFoundation + 544323) [0x7fff47878e43]
    69 __CFRunLoopRun + 1293 (CoreFoundation + 546269) [0x7fff478795dd]
    69 __CFRunLoopDoSources0 + 208 (CoreFoundation + 549216) [0x7fff4787a160]
    69 __CFRunLoopDoSource0 + 108 (CoreFoundation + 1430220) [0x7fff479512cc]
    69 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 (CoreFoundation + 669377) [0x7fff478976c1]
    69 ??? (<CDB6BCA7-E17C-3C52-90F6-D561A4B39573> + 142289) [0x10e518bd1]
    69 ??? (<CDB6BCA7-E17C-3C52-90F6-D561A4B39573> + 140110) [0x10e51834e]
    69 QCoreApplicationPrivate::sendPostedEvents(QObject*, int, QThreadData*) + 1057 (QtCore + 1973409) [0x10b308ca1]
    69 ??? (<0CBDD707-9209-3011-9FEC-37245CF257DC> + 213582) [0x10a4e924e]
    69 ??? (<0CBDD707-9209-3011-9FEC-37245CF257DC> + 202827) [0x10a4e684b]
    69 QObject::event(QEvent*) + 156 (QtCore + 2137100) [0x10b330c0c]
    69 ??? (<8E3CF7F7-13CC-3D9B-BEB9-5AEF383CF680> + 32143) [0x107b81d8f]
    69 ??? (<8E3CF7F7-13CC-3D9B-BEB9-5AEF383CF680> + 29570) [0x107b81382]
    69 ??? (<8E3CF7F7-13CC-3D9B-BEB9-5AEF383CF680> + 30182) [0x107b815e6]
    69 ??? (<8E3CF7F7-13CC-3D9B-BEB9-5AEF383CF680> + 27530) [0x107b80b8a]
    69 ??? (prl_client_app + 1392318) [0x105bdeebe]
    69 ??? (prl_client_app + 1352873) [0x105bd54a9]
    69 ??? (prl_client_app + 5667908) [0x105ff2c44]
    69 ??? (prl_client_app + 7593104) [0x1061c8c90]
    69 QMetaObject::activate(QObject*, int, int, void**) + 2988 (QtCore + 2167324) [0x10b33821c]
    69 ??? (prl_client_app + 7361196) [0x1061902ac]
    69 QMetaObject::activate(QObject*, int, int, void**) + 2988 (QtCore + 2167324) [0x10b33821c]
    69 ??? (prl_client_app + 6625883) [0x1060dca5b]
    69 ??? (<45C25700-7F8F-3D0E-9ED7-CE09856C6E10> + 36945) [0x109e9d051]
    69 ??? (<45C25700-7F8F-3D0E-9ED7-CE09856C6E10> + 34668) [0x109e9c76c]
    69 ??? (<45C25700-7F8F-3D0E-9ED7-CE09856C6E10> + 40024) [0x109e9dc58]
     

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