My license is not seen in my account

L

leek10

Bit poster
Hello I currently have problem with managing the license in my account. When I log in with my email address, I can not see any license registered in my account. I have two license keys. First, I purchased the permanent version. Then I upgraded it to pro version.
I have both license keys. But when I try to register those keys, it says they both are registered in other accounts. What can I do about this?
 
Hello, please DM us with both the Parallels Desktop for Mac license keys, so that we can check this further. Thanks.
 
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