License seems to be not associated with my email address/account

E

EnM

Bit poster
When reinstalling Parallels on a Mac after a disk failure, I installed Parallels 16, entered the license key and got a message:
"This license is already used to activate Parallels Desktop on another Mac. To activate Parallels Desktop on this Mac, it is recommended that you purchase a new license."
Then when I clicked on "Activate this Computer", I got an error:
"This license key is associated with another Parallels account. Please sign in using this account and try again."

How to associate license key with the email where I received the key?
 
EnM said:
When reinstalling Parallels on a Mac after a disk failure, I installed Parallels 16, entered the license key and got a message:
"This license is already used to activate Parallels Desktop on another Mac. To activate Parallels Desktop on this Mac, it is recommended that you purchase a new license."
Then when I clicked on "Activate this Computer", I got an error:
"This license key is associated with another Parallels account. Please sign in using this account and try again."
How to associate license key with the email where I received the key?
Click to expand...
Hello,
could you please provide us with your email address and license keys?
(reply us back via the private message)
 
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