Latest Clean Drive has problems!

Discussion in 'Parallels Toolbox for Mac' started by Don Awalt, Oct 9, 2023.

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  1. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    524
    Hi Micro,

    Thank you for the provided data.

    However, the technical data provided is for Parallels Desktop and not Parallels Toolbox.
    Please perform the following actions to collect the required data for Parallels Toolbox:

    1. Enable detailed log messages: Click the Parallels Toolbox icon > Click on the little gearbox > Preferences > enable the "Use detailed log messages" checkbox" > click the "X" button on the left side to close the preferences box

    2. Collect a technical report: Click the Parallels Toolbox icon > Click on the little gearbox> Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     
    Adeboye Adeotan, Sep 13, 2024
    #21
  2. MircoV1

    MircoV1 Bit poster

    Messages:
    7
    The report id is 469506415
    Thanks in advance
     
    MircoV1, Sep 13, 2024
    #22
  3. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    524
    Hello MicroV1,

    Please be informed that the technical report has been passed along to our Development Team for further analysis.

    As soon as we get an update, we will get back to you.
     
    Adeboye Adeotan, Sep 13, 2024
    #23
  4. Don Awalt

    Don Awalt Hunter

    Messages:
    182
    I added a tech report too, id 469521048. Scanning of Log and cache files took 2 minutes 30 seconds on a very fast MacBook Pro M3 laptop. Estimate was 2.24GB, became 3.16 GB when it finally finished. Why so long?
     
    Don Awalt, Sep 13, 2024
    #24
  5. Don Awalt

    Don Awalt Hunter

    Messages:
    182
    Note to all, this morning I tried Clean Dave on two different MacBook Pro's - both on Seqouia 15.0 that just came out, and both on Parallels Toolbox 7.0.0.
    Clean Drive is fast again! The problem appears fixed to me!
     
    Don Awalt, Sep 20, 2024
    #25
  6. MircoV1

    MircoV1 Bit poster

    Messages:
    7
    After the update to Seqouia it work fine again !
     
    MircoV1, Sep 24, 2024
    #26
    Adeboye Adeotan likes this.
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