It defaults to my old account

Discussion in 'Parallels Toolbox for Mac' started by JeremyW21, Feb 6, 2026.

  1. JeremyW21

    JeremyW21

    Messages:
    3
    My subscription expired. So I bought a new subscription under my work account with my work email.
    • I did a clean reinstall of my Mac with Tahoe.
    • I installed the new version of parallels and it's linked to my work account.
    • When I installed the Toolbox, it automatically goes to my old account. I can't change it. It shows my old email. When I put in the new key, it takes it, but then it goes back to my old account and email and says it's expired. This is so frustrating. I don't understand why it has my old account. I did a clean install.
    How can I fix this? I see others are having the same issue or similar issues.
    Thank you,
     
  2. JeremyW21

    JeremyW21

    Messages:
    3

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