Issue with Mac Desktop after upgrade to parallels 12 [Workaround Found]

Just to let you know that I have found a workaround (not a solution) to this issue .

Instead of switching between Mac OS desktops using the usual CTRL-1/2/3 keys (with a direct access to each desktop), I discovered that I can switch between the Mac OS Desktops (including Parallels desktop, and it remains full screen that way) using CTRL-LEFT ARROW or RIGHT ARROW. It's sequential, but it works fine as I can switch between parallels desktop full screen and any of the other Mac OS Desktop fairly easily.

 

What is the status of this bug? I have the same issue and the Ctrl-Arrow solution is a huge pain as I normally have 6 desktops and it is so much easier to use the Desktops as designed and use CTRL-<Desktop ID>. Removing a feature when upgrading Parallels versions is NOT really an upgrade.

 

I have had absolutely no news from engineering about this. The case was closed by support as soon as it was escalated to the second line technical support, which isn't cool as the issue wasn't solved, but I guess that allows them to reduce the number of open cases. I agree that <CTRL-ARROW> isn't ideal as I often have up to 4 or 5 desktops open, but as it looked like I was the only one who had a problem with this I didn't insist. Glad to see I'm not alone!
I suggest you open a new case ID, mention my case ID ([Parallels #2339220]) and this thread, and try to see if you can get any answer.
Please keep us posted!

 

Hi,

Let me bring some clarifications into this thread.

Truly, some things were changed in Parallels Desktop 12 behavior. However, please note that macOs Sierra has also changed the way how Mission Control works.
In macOs 10.12 one is not able to switch to a desktop (in case this desktop was allocated to a specific app) using ctrl+1...9 shortcut.
You can check this behavior by simply switching to a full screen from any of your Mac apps (for instance, Safari). Once app is in full screen mode, a new desktop with an app name would be created (in my case "Safari" desktop). Please refer to the screenshots.
http://imgur.com/a/twP6s

In macOs Sierra it will be impossible to get to this desktop using ctrl+1...9 shortcut, but one still can use ctrl+arrow to switch between all existing desktops. THIS IS A DEFAULT macOs Sierra behavior, so it's not related to Parallels Desktop directly.

We still continue working on improving a user experience and our Developers Team is checking all possible ways to provide our customers with the desired functionality.

But some things are simply not in our hands. Please contact Apple to get more information on this issue.

 

Hi Konstantin,
Sorry, but this is absolutely not true.
The behaviour didn't change with Sierra, it changed with Parallels 12.
I was ABSOLUTELY able to switch between my full screen parallels desktop and the other desktops with Parallels 11 and Sierra. It's only after upgrading to Parallels 12 that I wasn't able to use the old option present in Parallels 11.
You are seeing this behaviour because you are not enabling the old option that has been deleted. This has been the default behaviour for a long time, but the option in Parallels 11 allowed a different behaviour. If you install Parallels 11 on Sierra and enable the old option, you will see that it works absolutely fine. I have taken the time to document this in this thread, and to make a video for support to illustrate the issue.
Instead of lecturing us, it would be great if you could update us and let us know if this problem has simply been discarded, or if it is still, as was promised by support, being investigated by the second line of technical support.

 

I am unsure who said anything about Sierra, it certainly wasn't me. I am using El Capitan. So your response may be factually correct, but has no applicability to the specific issue I am having. If you removed functionality for ALL levels of OS because it doesn't work in ONE level of OS, I would think that is a huge design flaw.

 

So just an update. They closed my ticket with the same lame excuse that they put in this thread. This is beyond lazy and incompetent support. First the know I wasn't using Sierra, second it appears from the feedback from Emmanuel01 that their excuse wasn't even valid even for Sierra. Shame on Parallels support, horrible level of support.

 

I agree.
The OS has nothing to do with this issue and blaming it on Apple is adding insult to injury.
I used to upgrade every year, in order to support development even if there was little to no effective improvement in the application (I've never seen the 40% speed improvement systematically advertised!), but given the way this issue is handled I'll think twice next time.
It's one thing to decide that an issue is not worth dedicating resources to fix, but it's another to use wrong excuses to do so.
Just be upfront about it, but don't close support cases pretending the case is moved to a second level of support when it's clearly just binned, or as far as Konstantin is concerned, post in a thread when you haven't even taken the time to understand the issue and to reproduce it properly.
A case should be closed when the problem is fixed, not when you decide to get rid of it because you have decided you don't can't be bothered to do anything about it, especially if you pretend that it's been escalated. That's a shady practice.