Installed build 4124 this morning and Parallels keeps crashing!!!!!

Tools Problem

I've had this problem for a while, although, until the GA, I was the only one. I'm not sure what's causing it, but it is certainly software that is interfering, since a reinstall of OSX fixed it. I never did figure out which software was causing the trouble, but it has reappeared for me in this build.

Mark

 

Console Log

So, I've got some stuff that I found in the logs... I have no idea whats going on.

Mark


2007-06-08 20:51:32.943 Parallels[253] *** -[NSCFString count]: selector not recognized [self = 0x1735ee10]
2007-06-08 20:51:32.943 Parallels[253] *** Uncaught exception: <NSInvalidArgumentException> *** -[NSCFString count]: selector not recognized [self = 0x1735ee10]
Jun 8 20:51:37 crashdump[264]: Parallels crashed
Jun 8 20:51:49 crashdump[264]: crash report written to: /Users/meander/Library/Logs/CrashReporter/Parallels.crash.log

As well as this in the crash log:
Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000002
Code[1]: 0x00000000


Thread 0 Crashed:
0 com.apple.Foundation 0x9282247f _NSRaiseError + 227
1 com.apple.Foundation 0x9284923f +[NSException raise:format:] + 57
2 com.apple.Foundation 0x928d14be -[NSObject doesNotRecognizeSelector:] + 123
3 com.apple.Foundation 0x927f534b -[NSObject(NSForwardInvocation) forward::] + 184
4 libobjc.A.dylib 0x90a5acc1 _objc_msgForward + 49
5 com.apple.CoreFoundation 0x908105a8 CFArrayGetCount + 97
6 com.parallels.desktop 0x00345a03 0x1000 + 3426819
7 com.parallels.desktop 0x00347edd 0x1000 + 3436253
8 com.parallels.desktop 0x00348079 0x1000 + 3436665
9 com.parallels.desktop 0x00348313 0x1000 + 3437331
10 com.parallels.desktop 0x00348c9c 0x1000 + 3439772
11 com.parallels.desktop 0x001345cd 0x1000 + 1258957
12 com.parallels.desktop 0x0037ac9b 0x1000 + 3644571
13 com.parallels.desktop 0x003aad6e 0x1000 + 3841390
14 com.parallels.desktop 0x000ed7c0 0x1000 + 968640
15 com.parallels.desktop 0x00370915 0x1000 + 3602709
16 com.parallels.desktop 0x003758ff 0x1000 + 3623167
17 com.parallels.desktop 0x00387e20 0x1000 + 3698208
18 com.parallels.desktop 0x005fea8b 0x1000 + 6281867
19 com.parallels.desktop 0x005ab0bb 0x1000 + 5939387
20 com.parallels.desktop 0x005ab1d4 0x1000 + 5939668
21 com.parallels.desktop 0x00388d5d 0x1000 + 3702109
22 com.parallels.desktop 0x00041dc9 0x1000 + 265673
23 com.parallels.desktop 0x00006792 0x1000 + 22418
24 com.parallels.desktop 0x000066b9 0x1000 + 22201

 

markemer -- that's the same crash I see, exactly.

 

I also had crashes after upgrading to Parallels 3.0. Not sure if that was the case, but after wiping my Windows Applications folder in VM dir I see no crashes anymore. Could that be the problem?

 

The crashes I experienced after the upgrade during the tools installation were solved after deleting the Windows Applications folder.
Now I'm going to try the 3D game Revolt and have a blast (I hope).

Hans

 

Well! After deleting the Windows Applications folder, my Parallels Tools install successfully completed. Restarting Windows now to see if things actually work. Thanks for the tip!

 

Turns out that didn't do it. Rebooted Windows and Parallels crashed as soon as the startup chime played.

 

Sheppy,

Please attach your VM's .pvs configuration file here.

Is this new crash persistent?

 

This crash happens every time I try to start Windows. It happens both with a VM I upgraded from Parallels Desktop 2.5 and with a fresh VM I just created.

I've attached the .pvs file from the 2.5 upgraded VM; I threw away the other one after I couldn't get it to work.

 

Eric,

Is this a clean VM? Which applications have you run inside the VM after it had been installed? Did it begin to crash immediately after first login? Immediately after tools installation? Or at some other place?

Please zip the Windows Applications folder in your VM dir and send it to [email protected] email address. I still have a strong feeling that the problem is somewhere there.

 

The VM whose .pvs file I posted is the one I've been using for a year now. It crashes somewhere around 2-3 minutes after starting it up, even once I did finally manage to get the Tools to install successfully.

I've launched no applications in it (other than the Tools updater) since upgrading to 3.0 because it hasn't stayed running long enough for me to do so.

I deleted the Windows Applications folder, which let me install the tools successfully, but the same crash started happening again immediately upon my next boot (while "loading personal settings" during the Windows login sequence).

Looking right now, my Windows Applications folder is empty. Here are the files in my VM's directory:

Microsoft Windows XP Home
winxp.hdd
Windows Applications/ (empty)
Windows Disks/
C (alias)
Microsoft Windows XP Home.mem
Microsoft Windows XP Home.pvs
unattended.fdd

That's it.

 

Deleting the Windows Application folder in the VM didn't do anything for me. I'm still getting the same crash. Its a fresh install of XP, and I haven't installed anything at all yet.

Mark

 

I too installed a fresh copy of XP and still cannot get the tools installed properly. I've done this twice now. First attempt, I installed XP (original disc, no service packs) and then immediately attempted to install the tools. They failed. I then tried upgrading to SP2 and that went badly (kept getting "Data Error" mid-way through install and BSoD's on successive reboots). The next attempt, I reinstalled XP fresh, installed SP2 and all patches. Attempted a tools install, same thing, crashes just near the end. There is no Windows Applications folder within my VM folder at this point, just the pvs file and the hdd file (and the mem file when it crashes, but I have done attempts from a clean shutdown/restart).

If it helps any, booting up after the tools install crashes provides some tools support. Mouse, video, coherence work. Drag and drop doesn't work and I noticed that "Shared Clipboard" and "Network Driver" were disabled in the tools app in windows. I was able to enable shared clipboard, but when trying to enable the network driver it said the driver couldn't be installed. Not sure if this helps any, just want to get this resolved.

 

tkatz --
Yeah, thats exactly whats happening to me. I see it with Vista as well.

To the Parallels Team --
Is there a way to turn on more verbose logging or something, so I can give you more info on just what exactly is going on?

Mark

 

So, I noticed something odd after upgrading to 4128. I can upgrade the Parallels tools in an existing and working XP image, but when I create a fresh XP machine with Windows Express, I get the crashing problem.

Mark