Blue Screen after Update to Parallels 11.1.0

Discussion in 'Windows Virtual Machine' started by ThomasH5, Nov 14, 2015.

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  1. NelsonM1

    NelsonM1 Bit poster

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    I have already reverted to 11.0 using the solution mentioned by @RichardM4 -- will re-applying the 11.1 update trigger the problem again? I understand it's "fixable" using the process you link to, but I'd be much more confident knowing that this is a low-probability problem, or (much much better) that Parallels has actually fixed the issue altogether.
     
    NelsonM1, Nov 27, 2015
    #21
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
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    Hi Nelson, The BSOD error occurred because of Corrupted prl_boot.sys file. Kindly update Parallels Desktop 11 to the latest build. The corrupted driver file needs to be replaced. To replace the file please follow the instructions mentioned in this article.
     
    PaulChristopher@Parallels, Nov 27, 2015
    #22
  3. NelsonM1

    NelsonM1 Bit poster

    Messages:
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    Was there a problem with the way I posed the question? Let me try again: if I update (again), am I likely to see the same problem (again)? If the upgrade will fail (again), I'd rather not upgrade (again) until you guys fix this problem properly. I'd rather not spend the time messing about with USB sticks and reboots to "fix" the upgrade.
     
    NelsonM1, Nov 27, 2015
    #23
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hello Nelson, It seems that you're on outdated build of Parallels Desktop 11, please update Parallels Desktop to the latest build 11.1.1 (32312). You can update to the latest build as suggested in this article. Latest version always available here: http://www.parallels.com/directdownload/pd11/ Please note that Parallels Tools also needs to be updated (Actions > Update Parallels Tools). Please see this article to know more about Parallels Desktop 11 for Mac updates summary.
     
    PaulChristopher@Parallels, Dec 2, 2015
    #24
  5. NelsonM1

    NelsonM1 Bit poster

    Messages:
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    OK, upgraded to 11.1.1 and it all seems good for now. Thanks for the update.
     
    NelsonM1, Dec 3, 2015
    #25
  6. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Glad your issue has been resolved with the latest build of Parallels Desktop 11 for Mac. Feel free to reach out anytime. We are here to help. Thanks!
     
    PaulChristopher@Parallels, Dec 5, 2015
    #26
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