otp

Hello Me and many users are having issues with google authenticator. Trying to log in with OTP i will get an error message sating "Login using Google Authenticator failed. Error: Incorrect OTP." I followed the kb articles where I synced the provider with a global ntp and and synced mobile...

Hi, I noticed a very strange behavior in the client IP exclusion list with the Google Authenticator MFA on two RAS 18 installation. It seeams that the MFA IP exclusion uses the IP address assigned on the client's NIC instead of the source IP address used for connectig to the RAS server. I'ill...

The iOS app updated today for some of our staff and now they are unable to log in because the OTP dialogue is completely greyed out. I've updated RAS to the latest version as a test and OTP works fine on other clients including legacy iOS client. Affected client version 16.5.0 (20218) We are...

Hello, We are trying to implement OTP using Radius. No valuable information was found up till now on how it works in a real world scenario. We checked with support, they sent us useless documentation which are found on parallels website. Did anyone try to implement OTP using Radius? First thing...